Client Success Consultant

ClearSlide, San Francisco

The Sales Engagement Platform Leader

ClearSlide is on a mission to change the way people work and we are looking for inspired and enthusiastic people to help us achieve our goals.

ClearSlide is the system of engagement that makes every customer interaction successful. We strive to deliver the most intuitive, complete and open Sales Engagement Platform that integrates content, communications and actionable insights to improve business results.

ClearSlide transforms the business of selling by enabling organizations to engage with insight to improve salesperson productivity, increase the ability of sales leaders to forecast more accurately, and better align sales and marketing teams around high-impact content. Companies such as Bloomberg, BuzzFeed, Comcast, LinkedIn, Medtronics, Starwood, SurveyMonkey, The Economist, Twitter, and more use ClearSlide for a more modern, impactful way to sell.

The Opportunity

The Client Success Consultant (CSC) works closely with the Account Executive (AE) and Account Manager (AM) to ensure a positive, value-driven experience for ClearSlide customers.

For new customers, CSC responsibilities begin with preparations for implementation. The CSC translates client business objectives into a concrete plan for both user onboarding and executive business milestones. A solid business acumen is critical to this process, as the CSC must distinguish between client business objectives and the ClearSlide product capabilities that enable them to achieve these goals. The CSC will work with a variety of customer stakeholders, both business and technical, and leverage internal resources to ensure that the ClearSlide environment is ready for an implementation.

Once the preparation is complete, the CSC guides the process of ensuring that users are properly enabled and that their organization’s content is available and organized. The CSC will work closely with the customer to integrate ClearSlide into ongoing user training and leverage ClearSlide resources for group training classes. At the end of the implementation, the CSC will gather feedback from the customer and confirm that all adoption goals and success metrics have been met, before gracefully transitioning the customer to their assigned AM. Customers may interact with a CSC at other times in the customer lifecycle, primarily for adoption programs, re-implementations or new feature implementations. The CSC engages regularly with other ClearSlide departments – including engineering, product, support, finance, marketing and sales – to help interpret client data and dashboards to flag opportunities and risks. The CSC works across internal teams – and directly with executives at key accounts – to ensure ClearSlide has strong adoption across the entire book of business and delivers ongoing value.

Your Day-To-Day

Assist with closing new business, and manage and execute the full lifecycle of customer success projects, including implementations
Partner with key client stakeholders during implementation, including sales operations and enablement, CRM admins, business leaders, and marketing and content teams
Execute against – and help refine – the repeatable ClearSlide implementation framework
Coordinate required training sessions to drive customer usage and adoption, and oversee adoption activities of training team. As needed, lead initial executive training sessions
Leverage and direct internal ClearSlide resources including sales engineers, client services engineers, product, and marketing to address any questions, issues and feedback from customers that arise during success projects
Ensure a smooth transition to Account Managers at the completion of projects
As needed, help educate client base on new and upcoming ClearSlide products to ensure their awareness and ongoing business value of the platform
Assist with account renewal and growth efforts as a trusted advisor through maintenance of ongoing strategic executive relationships
As part of assigned projects, foster advocacy among client base to drive new references and referrals for ClearSlide

What You Bring to the Table

2-4 years of experience in Account Management, Professional Services, Project Management, or SaaS Customer Success roles
Track record of success on-boarding and growing customers
Strong executive communication and interpersonal skills
Self-motivated and results oriented – with ability to work in a fast paced, collaborative team environment
Working knowledge of Salesforce, Gainsight, and BI tools a plus
Unwavering passion, commitment, and persistence to the business, customers and technology
Undergraduate degree (BA/BS) or higher require

Why ClearSlide?

We’re fun, we’re smart, and we thrive on cutting edge. If that isn’t enough to entice you, ClearSlide also offers all of their employees:

Fitness program reimbursements

Employee referral bonuses

Free food and snacks (lots of ‘em!)

Company outings

Volunteer opportunities

A Few Things We’re Proud Of

ClearSlide is the leading Sales Engagement Platform that empowers sales teams to engage customers and close more business. Founded in 2009 and headquartered in San Francisco, ClearSlide was funded by top Silicon Valley investors including Greylock Partners, Bessemer Venture Partners, Social+Capital Partnership and Felicis Ventures. ClearSlide is now part of Corel Corporation, one of the world's top software companies with the mission to help people achieve new levels of creativity, productivity, and success

Check out a few of our accomplishments!

Best in Business Award 2017

Big Innovation Award 2017

Best Content Analytics Solutions 2017

Timmy Award 2015

Innovations Sales Engagement Platform 2017

ClearSlide Celebrates Diversity

Diversity is the one true thing we all have in common.

Celebrate it every day.

-unknown

Since opening our doors, we have made embracing our employees differences our largest priority. We welcome all cultures and orientations and thrive on the unique qualities every individual brings to the team. We view “out of box” as innovative; “quirky” is right up our alley. Our employees are empowered to be who they are because we believe there is no better self than your true one.

We are an equal opportunity employer and make sure every person who chooses ClearSlide becomes part of our family. It is important to us that we continue to create an inclusive environment that values everyone's different backgrounds and perspectives - it allows us to do our best work alongside the best people. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

So come join us. Create with us. Change the world with us.

About ClearSlide

ClearSlide is the Sales Engagement Platform leader. We make it easy for sales and marketing teams to find the best content, effectively communicate it whether in-person, on the phone or through email, and get insights into exactly how customers engage. At the end of the day, we help sales and marketing teams make every interaction count and create truly amazing customer experiences. ClearSlide customers achieve higher seller productivity, increased sales management effectiveness, and stronger content ROI. Founded in 2009 and headquartered in San Francisco, ClearSlide serves over 2,000 companies with nearly 1 billion minutes of engagement from customers like Autodesk, Comcast, Expedia, Medtronic, Novartis, The Economist, Paychex, Thomson Reuters, Verizon, and more. Powered by the Vega Release, ClearSlide is the system of engagement for sales, marketing & services teams that makes every customer interaction more successful. For managers and leaders, ClearSlide provides engagement dashboards to improve deal visibility, coaching, and stronger forecasting. For content users and creators, ClearSlide makes it easy to organize and recommend content tailored by sales stage, with next-step interaction suggestions. For reps, ClearSlide intuitively delivers content, communications, and real-time analytics in a single, unified Sales Engagement Platform experience.