Sr. Manager, Customer Marketing

ClearSlide, San Francisco

The Sales Engagement Platform Leader

Are you interested in joining a category-defining cloud software company and playing an integral role in helping scale it? Do you want to work with an amazing group of peers who’ll inspire and challenge you in new ways every day? Are you passionate about making a difference in the way people work, while having a great time doing it?

If so, ClearSlide could be for you.

ClearSlide transforms the business of selling. ClearSlide provides an easy-to-use, integrated platform to give organizations of any size a way to engage customers on the phone, through e-mail, and in person. With ClearSlide, sales, marketing and customer success teams can interact with insight to achieve better business outcomes.

POSITION SUMMARY:

This role is critical to ensuring customers are successful using ClearSlide and realize demonstrative business value. As a member of the marketing team, this role will work cross-functionally with internal stakeholders, such as client success teams, product management, and account managers to define, execute and measure programs.

Above all, we're looking for someone creative, with a can-do attitude, and a sense of fun. You should think globally, and not be afraid to jump into new projects. You should have experience working in a fast-paced environment, love to collaborate across groups, be a customer advocate. And you should bring a passion for how technology is changing the way we work. You must have experience with enterprise software and SaaS.

The Senior Manager of Customer Marketing will have primary responsibility for driving customer engagement to increase usage, upsell, cross-sell and retention. You will define customer segments and develop and execute highly targeted campaigns based on customer lifecycle and critical trigger points. You will be proficient in using a mix of channels and marketing vehicles to nurture and develop strong mutually beneficial relationships and customer advocacy. You will be measured on your positive revenue impact on customer health and customer retention. You will also manage, coordinate and support key customer adoption and success initiatives in support of the company’s goals.

Job Description

Own the customer marketing strategy and execution, including segmentation and objectivesServe as primary point for managing customer communication and engagement, coordination of messages, and outreach frequency
Become well-versed in customer data to identify behaviors that indicate possible lifecycle changesUse strong writing skills to develop customer messaging, create content and help develop sales tools
Create and execute highly targeted campaigns and integrated programs for upsell, cross-sell, retention and advocacy
Develop KPIs and reporting to understand impact of campaigns
Manage customer advocacy and customer reference programs to drive long term relationships
Assist with the management of customer advisory board and customer conferences
Work with teams to educate customers on new product updates and releases
Outline Salesforce requirements to capture customer behavioral data to drive trigger based campaigns

Qualifications

6-8 years professional experience in customer-facing and relationship marketing roles, with direct experience interacting with sales teams
Proven track record of creating and executing highly successful marketing campaigns
Excellent understanding of data and the ability analyze to drive impactful actions
Outstanding listening skills, and keen ability to translate complexity into simple and intuitive communications
Exceptional writing skills, a sharp eye for detail, and proven project management capabilities
Working knowledge of tools like Marketo and Salesforce a plus
Strong cross-functional stakeholder communications and engagement
Self-motivated and results oriented – with ability to work in a fast paced, collaborative team environmentUnwavering passion, commitment, and persistence to the business, customers and technology
BA/BS degree or higher required

Why ClearSlide?

We’re fun, we’re smart, and we thrive on cutting edge. If that isn’t enough to entice you, ClearSlide also offers all of their employees:

-Fitness program reimbursements

-Employee referral bonuses

-Free food and snacks (lots of ‘em!)

-Company outings

-Volunteer opportunities

"Diversity is the one true thing we all have in common. Celebrate it every day." - Unknown

Since opening our doors, we have made embracing our employees differences our largest priority. We welcome all cultures and orientations and thrive on the unique qualities every individual brings to the team. We view “out of box” as innovative; “quirky” is right up our alley. Our employees are empowered to be who they are because we believe there is no better self than your true one.

We are an equal opportunity employer and make sure every person who chooses ClearSlide becomes part of our family. It is important to us that we continue to create an inclusive environment that values everyone's different backgrounds and perspectives - it allows us to do our best work alongside the best people.

So come join us. Create with us. Change the world with us.

About ClearSlide

ClearSlide is the Sales Engagement Platform leader. We make it easy for sales and marketing teams to find the best content, effectively communicate it whether in-person, on the phone or through email, and get insights into exactly how customers engage. At the end of the day, we help sales and marketing teams make every interaction count and create truly amazing customer experiences. ClearSlide customers achieve higher seller productivity, increased sales management effectiveness, and stronger content ROI. Founded in 2009 and headquartered in San Francisco, ClearSlide serves over 2,000 companies with nearly 1 billion minutes of engagement from customers like Autodesk, Comcast, Expedia, Medtronic, Novartis, The Economist, Paychex, Thomson Reuters, Verizon, and more. Powered by the Vega Release, ClearSlide is the system of engagement for sales, marketing & services teams that makes every customer interaction more successful. For managers and leaders, ClearSlide provides engagement dashboards to improve deal visibility, coaching, and stronger forecasting. For content users and creators, ClearSlide makes it easy to organize and recommend content tailored by sales stage, with next-step interaction suggestions. For reps, ClearSlide intuitively delivers content, communications, and real-time analytics in a single, unified Sales Engagement Platform experience.