Technical Support Engineer

Cloudflare, San Francisco

Help us build a better Internet

About Us

At Cloudflare, we have our eyes set on a visionary goal: to help build a better Internet. Today Cloudflare runs one of the world’s largest distributed networks that powers more than 10 trillion requests per month, which is nearly 10 percent of all Internet requests worldwide. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Our customers range from Fortune 500 companies and nonprofits to small businesses and budding entrepreneurs. We are working to build a faster, more secure, and more reliable experience for anyone online and given the scale at which we operate, our mission is big. Our team is hard at work crafting the future of the Internet by solving some of its toughest challenges. Come join us!

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. From Enterprise corporations with petabytes of web traffic to Wordpress bloggers using our platform for free, we are here to help. Being the eyes and ears of Cloudflare, we act as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What you'll do 

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and being a team player?

We are seeking a Technical Customer Support Engineer to join our team. You will work with our users on complicated technical support issues as well as the Technical Operations team responsible for running our global, distributed network. You will also build system security tools including writing web security firewall rules and build analytics tools. This is a position where you will be working directly with our customers, while learning the inner workings of Cloudflare's technology.

Examples of desirable skills, knowledge, and experience

  • You have experience troubleshooting DNS, SSL/TLS, HTTP, and network related issues
  • You have a web development, hosting and/or customer support background
  • You understand fundamentally how the Internet works (OSI Model)
  • You are familiar with Apache, Nginx, IIS, and other web servers
  • Hands-on experience with Windows/Linux/Mac Operating Systems
  • You have good communication and written skills enabling you to be a bridge between customers and other teams within Cloudflare
  • You are self-driven and capable of teaching yourself new technologies/systems/features with little guidance

Bonus Points

  • You have 3+ years experience working within a customer support team
  • You are fluent in German, French, Spanish, Portuguese, or Mandarin Chinese
  • You have experience with command line tools like curl, dig, traceroute, openssl, git
  • You are familiar with popular blogging platforms and/or CRM software
  • You have an interest in web security


What makes Cloudflare special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost.

Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t ever store client IP addresses. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Cloudflare hires the best people based on an evaluation of their abilities and effectiveness. We don't discriminate against employees on the basis of any other personal characteristic or any classification protected by federal, state or local law.

About Cloudflare

About us

Cloudflare is the simplest way to make websites faster, safer and smarter. Millions of websites have signed up for our service, including large enterprises, major consumer destinations, and government agencies. With offices in San Francisco and London, Cloudflare operates a highly-available global network that has security measures built into every layer and regularly clocks in lightning-fast speeds.

We're on a mission to build a better web - and we need smart, talented people to join our team. Our team works on the forefront of leading technologies including nginx, Go and Lua programming languages. We're a strong supporter of the open source community and regularly share our technology learnings at https://blog.cloudflare.com.

Want to learn more about Cloudflare? Visit Cloudflare's website.