Director of Product Management, Cloudflare Workers

Cloudflare, Austin, TX

Help us build a better Internet

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!  

About the Department

The Product team at Cloudflare sits at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

About the Role

Application development was completely transformed by the shift from on-premise to the cloud. No longer did a developer have to maintain their own hardware. But there’s still plenty of overhead involved in the software development process. The OS remains the responsibility of the developer: managing instances and clusters. What if, instead, developers could simply write code — and that code would be deployed all around the world, close to end users, so that it was incredibly performant?

That’s the vision for Cloudflare Workers — to bring the best of serverless and edge computing together, allowing developers to focus on what they do best: write code.

Cloudflare Workers is our powerful serverless development platform that allows developers to augment existing applications or create entirely new ones without configuring or maintaining infrastructure.  As a Director of Product Management for Cloudflare Workers, you will lead a passionate team of PM's responsible for the Workers Platform, Tooling and Developer Advocacy. 

You already led teams to build successful developer-focused platforms and products in an agile software development environment. You will guide new product development through all stages of the product life cycle, from identification of customer needs and product definition through development, launch, and sustainment.  You will lead our Workers Platform strategy and roadmap for the company. To effectively deliver on this vision you and your team will partner closely across the company with Product Strategy, Engineering, Marketing, Sales and other functions.

This position requires you to be a self-starter with the ability to take ownership, work with tight timelines, handle various tasks simultaneously while maintaining a positive attitude. In addition, great oral communication and written documentation skills are critical for this role for promoting ideas throughout the company.

What you’ll do

  • Lead and encourage a team of accomplished product managers, enabling high performance and removing obstacles to attainment of their objectives
  • Hire, develop, and retain extraordinary talent to scale the function and meet business goals
  • Guide the development of product strategy and roadmap for a broad portfolio which includes everything from our Workers Runtime to Developer Experience to Developer Advocacy.
  • Lead PM efforts across teams from ideation through launch, and continuing through ongoing maintenance and support
  • Implement best-in-class product management processes to increase team velocity, quality, and accountability
  • Develop and nurture relationships with engineering leadership and coordinate closely to ensure successful delivery of product
  • Partner with leaders in other departments such as Product Strategy, Product Marketing, Marketing, Sales, and Customer Support to drive adoption with and gather feedback from customers and prospects
  • Ruthlessly prioritize across a complex environment of diverse customers, stakeholders and objectives
  • Build alignment and effectively influence senior-level partners
  • Identify new markets and opportunities for product expansion and build the external and internal relationships required to realize them
  • Represent the company externally as needed, including meetings with customers and prospects and large speaking engagements

Examples of desirable skills, knowledge and experience

The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get alignment, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have experience in and passion for building world-class Developer tools and platforms and want to solve the problems of delivering powerful and performant applications at global scale.   

  • BS/MS in a technology field
  • 10+ years of product management experience, with significant experience delivering developer-focused products and/or platforms
  • 5+ years of experience building and managing product teams
  • Demonstrated ability to build, lead and develop a team of high-performing product managers 
  • Proven track record shipping developer-focused products and platforms at scale in a highly dynamic environment
  • Proven ability to articulate a vision and strategy in a way that inspires and motivates a team and focuses their energy on achieving business goals
  • Skilled in providing analysis and estimation of the strategic and financial value of new products and features
  • Significant experience working in a fast paced, high growth company
  • Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications. You are capable of wading into the details, but can also drive 30k foot view
  • Strong presence and seasoned public speaker who can articulate a narrative and inspire alignment
  • Experience building great user experiences; drives elegant, simple interactions
  • Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
  • Scripting/programming experience (Javascript, Rust, Go, etc.) and/or experience with query languages.

Bonus Points

  • Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). Experience in user experience (UX) design a plus.
  • Hands-on experience with developer tools and platforms used for building scalable, cloud-based applications. 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

About Cloudflare

About us

Cloudflare is the simplest way to make websites faster, safer and smarter. Millions of websites have signed up for our service, including large enterprises, major consumer destinations, and government agencies. With offices in San Francisco and London, Cloudflare operates a highly-available global network that has security measures built into every layer and regularly clocks in lightning-fast speeds.

We're on a mission to build a better web - and we need smart, talented people to join our team. Our team works on the forefront of leading technologies including nginx, Go and Lua programming languages. We're a strong supporter of the open source community and regularly share our technology learnings at https://blog.cloudflare.com.

Want to learn more about Cloudflare? Visit Cloudflare's website.