Uncubed

Managed Services Engineer

Cloudflare, San Francisco, CA

Help us build a better Internet


About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today, Cloudflare runs one of the world’s largest distributed networks that powers more than 1.5 trillion pageviews each month across 5 million Internet properties. More than 10 percent of all global Internet requests flow through Cloudflare’s network. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Our customers range from Fortune 500 companies and nonprofits to small businesses and  budding entrepreneurs. Every day, about 12,000 new customers sign up. We’re working to create a faster, more secure, and more reliable experience for anyone online and given the scale at which we operate, our mission is big. Our team is hard at work shaping the future of the Internet by solving some of its toughest challenges. Come join us.

About the Department

Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.


The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

About the Role

You are dedicated to the post-sales technical success of Cloudflare’s Strategic Enterprise customers. As a managed services engineer, you will drive and manage engagements with the world’s most innovative companies to help them deploy, support and operationalize Cloudflare’s solutions. Your technical expertise in Cloudflare’s global distributed network, familiarity with the customer’s configurations and ability to manage large cross-functional projects will allow you to act as a trusted advisor for your customers alongside Cloudflare’s Customer Success Managers and Solutions Engineers. You’ll manage continual enhancement projects, consultations and ongoing services that drive customer satisfaction and long-term customer success with Cloudflare.  

You are passionate about technology and going above-and-beyond for your customers. You are self-driven, naturally curious, and an avid client advocate. You look forward to joining a growing team and to helping define and develop the Managed Services role at Cloudflare.

Requirements

  • Record of success in navigating and driving engagements with large IT organizations
  • Significant Technical Consulting,Technical Account Management, or Project Management experience
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Understanding of application, server, and network security and performance concerns
  • Understanding of DNS, TCP/IP, HTTP, TLS, and related protocols
  • Strong scripting & API experience
  • Bachelor’s degree in Computer Science, Math or related field
  • Travel 15-20% 

Bonus Points

  • Direct experience supporting global enterprise accounts
  • MBA or technical graduate degree
  • Fluency in additional languages

 

What Makes Us Special

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. In 2014, we launched Project Galileo, an initiative through which we partner with global NGOs to identify websites at risk of attack and provide the same state-of-the-art mitigation technology already used by Cloudflare’s enterprise customers--at no cost. Project Galileo equips politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work.

Additionally, in 2016, we announced our partnership with Path Forward, a nonprofit organization that works with companies to create 18-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. With the lofty goal of shaping the future of the Internet, we’re focused on recruiting the best and the brightest, no matter what.

Cloudflare hires the best people based on an evaluation of their abilities and effectiveness.  We don't discriminate against employees on the basis of any other personal characteristic or any classification protected by federal, state or local law.

About Cloudflare

About us Cloudflare is the simplest way to make websites faster, safer and smarter. Millions of websites have signed up for our service, including large enterprises, major consumer destinations, and government agencies. With offices in San Francisco and London, Cloudflare operates a highly-available global network that has security measures built into every layer and regularly clocks in lightning-fast speeds. We're on a mission to build a better web - and we need smart, talented people to join our team. Our team works on the forefront of leading technologies including nginx, Go and Lua programming languages. We're a strong supporter of the open source community and regularly share our technology learnings at https://blog.cloudflare.com.

Want to learn more about Cloudflare? Visit Cloudflare's website.