Solutions Engineer - (Portuguese & English-Speaking)
Cloudflare, New York, NY
Help us build a better Internet
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today, Cloudflare runs one of the world’s largest distributed networks that powers more than 1.5 trillion pageviews each month across 5 million Internet properties. More than 10 percent of all global Internet requests flow through Cloudflare’s network. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Our customers range from Fortune 500 companies and nonprofits to small businesses and budding entrepreneurs. Every day, about 12,000 new customers sign up. We’re working to create a faster, more secure, and more reliable experience for anyone online and given the scale at which we operate, our mission is big. Our team is hard at work shaping the future of the Internet by solving some of its toughest challenges. Come join us.
About the Department
Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.
The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
We are looking for a Solutions Engineer to join our team. You will work closely with our Enterprise customers to ensure their success on the Cloudflare platform. Responsibilities will include: onboarding new customers, developing technical documentation on Cloudflare’s architecture/feature set, developing a deep expertise in Cloudflare’s technology, and being a subject matter expert on web/mobile security and performance: for example performing log analysis of HTTP/S traffic and then developing web application firewall rules. The onboarding process may include creating or repurposing custom tools for customer use as they provision the service.
As a Solutions Engineer, you will utilize your technical expertise to ensure customer happiness by providing strategic post-sales support. You will work closely with Sales, Technical Support, and the Technical Operations team responsible for running our global, distributed network, as well as provide Product with valuable customer input. You should be passionate about technology and have a knack for explaining complex technical concepts in easy to understand terms.
Additionally, you should be naturally curious and not afraid afraid to get your hands dirty. There are many opportunities and directions to explore within the company, and it’s up to you to determine what makes you most passionate.
As a Solutions Engineer, you will have the opportunity to create and scale solutions that help our customers realize the full promise of Cloudflare. Up to 25% International travel may be required.
Experience navigating and working with large Enterprise IT organizations throughout Latin American Region
Significant experience developing internet applications and/or hosting infrastructure architectures.
Familiarity with Linux Understanding of DNS, IP, routing protocols, hosting infrastructure (load balancers, firewalls, IDS/P, etc)
Experience with nginx, apache, and/or IIS
Strong communication skills that allow you to be a bridge between customers and the engineering team
Scripting skills or the desire to learn them. Some light dev work is required, and more is encouraged if it’s something you enjoy doing!
Bilingual or Trilingual (English/Portuguese, English/Spanish/Portuguese)
Position based in New York
Bachelor’s degree in Computer Science, Math or related field
Understanding of application, server, and network security
Experience meeting regulatory requirements such as HIPAA or PCI
Consulting experience encouraged
What Makes Us Special
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. In 2014, we launched Project Galileo, an initiative through which we partner with global NGOs to identify websites at risk of attack and provide the same state-of-the-art mitigation technology already used by Cloudflare’s enterprise customers--at no cost. Project Galileo equips politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work.
Additionally, in 2016, we announced our partnership with Path Forward, a nonprofit organization that works with companies to create 18-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. With the lofty goal of shaping the future of the Internet, we’re focused on recruiting the best and the brightest, no matter what.
Cloudflare hires the best people based on an evaluation of their abilities and effectiveness. We don't discriminate against employees on the basis of any other personal characteristic or any classification protected by federal, state or local law.
About us Cloudflare is the simplest way to make websites faster, safer and smarter. Millions of websites have signed up for our service, including large enterprises, major consumer destinations, and government agencies. With offices in San Francisco and London, Cloudflare operates a highly-available global network that has security measures built into every layer and regularly clocks in lightning-fast speeds. We're on a mission to build a better web - and we need smart, talented people to join our team. Our team works on the forefront of leading technologies including nginx, Go and Lua programming languages. We're a strong supporter of the open source community and regularly share our technology learnings at https://blog.cloudflare.com.
Want to learn more about Cloudflare? Visit Cloudflare's website.
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