Security Operations Engineer

Cloudflare, Austin, TX

Help us build a better Internet

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Department
The security team at Cloudflare is focused and committed to helping secure both Cloudflare and our customers. The Security Operations team is responsible for helping keep all the moving parts in order while we work towards that goal. 

Role Description
The Security Operations team collaborates with all parts of the security organization, helping the department operate smoothly and efficiently. This growing team will elevate our organization to the next level by building out well designed automations, workflows, and runbooks with a bird’s eye view of most security programs. works across all the security teams (Product Security, Infrastructure Security, Detection & Response, Governance Risk & Compliance, and Strategic Programs) to ensure all the tooling, software, and services necessary are operating efficiently, kept up to date, and providing value to the organization. 

A Security Operations engineer’s work may involve triaging incoming reports from various sources (bug bounty / vulnerability disclosure programs, automated scanners, employee reports, etc.), managing and configuring automated tooling (network scanners, code scanners, fuzzers, etc.), deploying changes with configuration management, or building controls to enforce policy (two factor authentication requirements, session duration, role based access, etc). 

Key skill sets and Knowledge

Security Operations engineers take part in a wide variety of tasks and projects across the broader security team. One individual is not expected to know everything, but a working knowledge in at least one of the following areas is required: 

  • Bug bounty systems, including triage, validation, and impact assessment
  • Vulnerability report validation, criticality scoring, triage, reproduction steps and follow up with remediation teams  required
  • Automated scanner configuration and report triage and validation
  • First line incident response, including phishing attempts, compromised accounts, lost or stolen hardware
  • Workflow automation with tools like Jira
  • IAM policy application and enforcement
  • Basic scripting experience (Bash, Python, Golang)
  • Partner engineering teams with remediation, patching, analyzing trends and patterns 

We are also looking for experienced operations engineers with experience in the following areas:

  • Advanced scripting experience (Bash, Python, Golang)
  • DevOps and configuration management with tools like Terraform, Ansible, etc.
  • Osquery deployment / management in a corporate environment (Win, Linux, MacOS)

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

About Cloudflare

About us

Cloudflare is the simplest way to make websites faster, safer and smarter. Millions of websites have signed up for our service, including large enterprises, major consumer destinations, and government agencies. With offices in San Francisco and London, Cloudflare operates a highly-available global network that has security measures built into every layer and regularly clocks in lightning-fast speeds.

We're on a mission to build a better web - and we need smart, talented people to join our team. Our team works on the forefront of leading technologies including nginx, Go and Lua programming languages. We're a strong supporter of the open source community and regularly share our technology learnings at https://blog.cloudflare.com.

Want to learn more about Cloudflare? Visit Cloudflare's website.