CloudHealth Technologies is looking for a seasoned Account Manager with prior experience managing strategic accounts, including account renewal, retention and expansion responsibilities. This role will report into our Customer Success organization.
About You: You're a high-energy, creative person who is eager to contribute to building and accelerating a company's growth across a diverse customer base. You pride yourself on having a deep understanding of each customer’s business, and how our products can help them achieve their business goals. You are passionate about building strong customer relationships and ensuring ongoing customer success.
Manage a book of high profile accounts, with the goal of renewing customers year over year and identifying revenue expansion opportunities.
Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customer’s overall objectives are being met, and they are finding ongoing value through the adoption of product and services.
Establish and grow key relationships with executive sponsors and decision makers across full book of business.
Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success.
Evangelize new product features and provide customer feedback to Sales, Product, Customer Success and Engineering teams.
Participate in cloud provider events / seminars and maintain a deep understanding the cloud service management space.
7+ IT, SaaS, or AWS / cloud, account management or customer success background.
Relevant experience in a B2B or SaaS company
A strategic approach to problem solving.
Experience building trusted relationships with executive sponsors.
Ability to work independently, in a dynamic environment.
Strong technical background and sales/customer orientation
Salesforce and LinkedIn expertise.
BS/BA or equivalent.
CloudHealth Technologies is a venture-backed technology company that is accelerating business transformation to the Cloud for some of the largest enterprises in the world. With over $86 million in funding, including a $46 million Kleiner Perkins-led Series D round that closed in June 2017, we have experienced 100+% year-over-year revenue growth for the past five years. Simply put, we are one of the fastest growing technology companies in the country.
Our benefits don’t stop with competitive salaries, 401K plans, comprehensive medical, dental, vision, and life/disability insurance or flexible PTO. To give everyone a stake in the business, we ensure everyone receives equity. Plus, there’s the usual good stuff like Commuter & Gym reimbursements, Apple hardware, free snacks, lunches, and beer.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About CloudHealth Technologies
CloudHealth, the recognized worldwide leader in the growing Cloud Service Management industry, provides integrated reporting, recommendations and active policy management to help companies control the problems associated with “cloud chaos.” Our comprehensive platform gives enterprise companies and MSPs the ability to visualize, optimize and govern their cloud and hybrid environments. By providing analysis and deep insight into historical trends, capacity planning, resource optimization and resource automation, CloudHealth enables stakeholders ranging from C-level executives to engineers, cloud specialists, architects, IT directors and LOB managers to improve performance and drive value through their cloud ecosystems. Well-known organizations that rely on CloudHealth’s capabilities and expertise include Amtrak, Dow Jones, Acquia, and Sumo Logic, among others. Based in Boston, the company is backed by Kleiner Perkins, Meritech Capital Partners, Sapphire Ventures, Scale Venture Partners, .406 Ventures and Sigma Prime Ventures.