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Technical Support Engineer (ANZ)
CloudHealth Technologies, Sydney
See jobs at CloudHealth Technologies
You Will:
- Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
- Reproduce, document and escalate product defects to the Engineering team.
- Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
- Identify commonly asked questions and generate knowledgebase articles, FAQs, and videos based on this content.
- Enhance existing product documentation and create new feature documentation based on technical specifications and reviews provided by Engineering.
You Have:
- BS/BA in Computer Science or a related field preferred, or equivalent technical certifications and experience.
- 3+ years of providing technical support for enterprise customers.
- Strong communication and interpersonal skills.
- Proven ability to remotely troubleshoot and resolve customer software problems.
- Analytical thinking and problem solving skills as a fast learner with a lot of intellectual curiosity.
- Finance and data analytics experience preferred.
- Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure.
- BONUS: Experience with software Quality Assurance testing (Manual and/or automated).
About CloudHealth Technologies
CloudHealth, the recognized worldwide leader in the growing Cloud Service Management industry, provides integrated reporting, recommendations and active policy management to help companies control the problems associated with “cloud chaos.” Our comprehensive platform gives enterprise companies and MSPs the ability to visualize, optimize and govern their cloud and hybrid environments. By providing analysis and deep insight into historical trends, capacity planning, resource optimization and resource automation, CloudHealth enables stakeholders ranging from C-level executives to engineers, cloud specialists, architects, IT directors and LOB managers to improve performance and drive value through their cloud ecosystems. Well-known organizations that rely on CloudHealth’s capabilities and expertise include Amtrak, Dow Jones, Acquia, and Sumo Logic, among others. Based in Boston, the company is backed by Kleiner Perkins, Meritech Capital Partners, Sapphire Ventures, Scale Venture Partners, .406 Ventures and Sigma Prime Ventures.
Want to learn more about CloudHealth Technologies? Visit CloudHealth Technologies's website.
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