Technical Support Engineer (ANZ)

CloudHealth Technologies, Sydney

See jobs at CloudHealth Technologies

CloudHealth is looking for a highly self-motivated, goal-oriented individual who will be responsible for providing world-class technical support for our customers in a fast-paced startup environment. The ideal candidate for this position will possess a strong technical background with experience in supporting cloud computing products, services, and solutions.

Be a part of a growing team at an innovative technology company experiencing explosive growth in the APAC market. Work with a dynamic and agile team to scale a region.

You Will:

Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
Reproduce, document and escalate product defects to the Engineering team.
Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
Identify commonly asked questions and generate knowledgebase articles, FAQs, and videos based on this content.
Enhance existing product documentation and create new feature documentation based on technical specifications and reviews provided by Engineering.

You Have:

BS/BA in Computer Science or a related field preferred, or equivalent technical certifications and experience.
3+ years of providing technical support for enterprise customers.
Strong communication and interpersonal skills.
Proven ability to remotely troubleshoot and resolve customer software problems.
Analytical thinking and problem solving skills as a fast learner with a lot of intellectual curiosity.
Finance and data analytics experience preferred.
Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure.
BONUS: Experience with software Quality Assurance testing (Manual and/or automated).

CloudHealth Technologies is a venture-backed technology company that is accelerating business transformation to the Cloud for some of the largest enterprises in the world. With over $86 million in funding, including a $46 million Kleiner Perkins-led Series D round that closed in June 2017, we have experienced 100+% year-over-year revenue growth for the past five years. Simply put, we are one of the fastest growing technology companies in the country.

Our benefits don’t stop with competitive salaries, superannuation, comprehensive medical, dental, vision, and life/disability insurance or flexible PTO. To give everyone a stake in the business, we ensure everyone receives equity. Plus, there’s the usual good stuff like Commuter & Gym reimbursements, Apple hardware, free snacks, lunches, and beer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About CloudHealth Technologies

CloudHealth, the recognized worldwide leader in the growing Cloud Service Management industry, provides integrated reporting, recommendations and active policy management to help companies control the problems associated with “cloud chaos.” Our comprehensive platform gives enterprise companies and MSPs the ability to visualize, optimize and govern their cloud and hybrid environments. By providing analysis and deep insight into historical trends, capacity planning, resource optimization and resource automation, CloudHealth enables stakeholders ranging from C-level executives to engineers, cloud specialists, architects, IT directors and LOB managers to improve performance and drive value through their cloud ecosystems. Well-known organizations that rely on CloudHealth’s capabilities and expertise include Amtrak, Dow Jones, Acquia, and Sumo Logic, among others. Based in Boston, the company is backed by Kleiner Perkins, Meritech Capital Partners, Sapphire Ventures, Scale Venture Partners, .406 Ventures and Sigma Prime Ventures.