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Senior UX Researcher (Georgia)

Clover Health, Remote - Georgia

Clover is a Medicare Plan done differently.


Overview: 

Our researchers and designers thrive on solving hard problems. We foster a culture of learnings by inviting cross-functional teams into our process to understand our users, their values, needs, and pain points. Working with these insights, we help generate and validate solutions, delivering products and experiences that combine personal care and modern technology to give people the healthcare they deserve. This is an opportunity to not only contribute to a culture of learnings and user-centric product development, but better healthcare software and experiences.

We are looking for a Senior UX Researcher with expertise in product strategy and user research to join our growing team. You will work with a small design team that crafts the member and provider (i.e. doctors, nurses, hospitals) experiences and applications. But we are NOT our users. Seniors and primary care doctors are often underserved by technology because of this gap in understanding. Research is crucial for helping us deeply understand their needs and to connect our technology and operations teams to the people we’re serving.

It is critical that we can connect with our diverse group of members. We are looking for a researcher to help us understand and impact their experiences. Research will initially be focused in New Jersey or Atlanta, though locales like Kansas and New York may also require your attention (so yes, some travel required!).

As a Senior UX Researcher, you will:

  • Develop appropriate research methodologies and plans for projects — discovery and validation!

  • Collaborate with product, ops, and data science on defining “success” from qualitative and quantitative perspectives to ensure research is focused and closely tied to business goals.

  • Develop a systematized way of collecting and sharing research at the right level to project teams or the company. You can present, communicate, and distill the insights you've gathered.

  • Inform product strategy and identify new opportunities based on user needs.

  • Communicate and advocate for your findings in a way that will inspire people to act.

You will love this job if:

  • You have a genuine passion for what design and technology can do to help people.

  • You are a systems-thinker that can logically visualize complex systems and user interaction flows.

  • You are a problem solver that gets excited by big, complicated problems.

  • You are an empathetic user advocate that values designing with research and data analysis.

You should get in touch if:

  • You have a minimum of 5 years research experience (healthcare experience preferred but not necessary).

  • You have a deep methodological toolbox to explore the behavior, workflow and motivations of our users. (i.e. You use ethnographic methods, interviews, participatory design, and usability tests depending on the hypothesis.)

  • You are familiar with user-centered design best practices for web and mobile experiences.

  • You have experience working on complex systems and applications.

  • You enjoy figuring out answers to ambiguous, ambitious questions.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.


About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.


About Clover Health

Clover Health is a data driven health insurance startup driving to improve the overall state of healthcare in America. We are hiring software engineers, data scientists, designers and product folks who can help us understand our members’ wellness and steer them clear of any health risks down the road. Unlike other health insurance companies also embracing preventive health, Clover’s Medicare is built on technology from the ground-up. Integrating our systems with doctors, clinicians, and nurse practitioners, Clover’s data team helps healthcare professionals in the field intervene directly into patients’ wellness to help them avoid acute health episodes. If you’re a passionate person and interested in changing healthcare for the better, then Clover may just be the place for you.

Clover Health

Want to learn more about Clover Health? Visit Clover Health's website.