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Field Support Associate

Common Networks, San Leandro, CA

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Common Networks was founded on the idea that everyone should have a choice for fast, affordable access to broadband internet. Right now, most homes in the U.S. don't. In fact, 62% of homes live in a monopoly broadband market. High-speed access unlocks all the superpowers on the internet. When it works, it can be a great leveling force across the world, giving everyone access to educational tools, entertainment, immediate translations, or even medical care that they wouldn’t otherwise have.

Common Networks provides suburban neighborhoods with internet using wireless technology. We interconnect homes in a neighborhood, creating a mesh network between homes and our fiber internet sources. A whole community can then have fast and reliable internet service with only a few locations needing fiber access.

Role

As a Field Support Associate, you’ll be responsible for dispatching and monitoring the field team’s workload each day. You handle everything from being the first responder to technician inquiries to dispatching new work orders as old work orders get completed. 

This role has a non-standard schedule, please only apply if you are able to work four 10 hour work days including one weekend day.

What You Do

  • You act as a point of contact for all field technicians - if they need assistance you will help them or pass them to the appropriate department that can.
  • You are the field dispatcher - you will know everything that is going on and send the next work order to technicians as they finish previous jobs.
  • You will maintain the integrity of all the data stored in our internal system.

Who You Are

  • Detailed Oriented: You dot all your i’s and cross all your t’s.  Nothing slips through the cracks.
  • Approachable & Patient:  Willing to spend extra effort to put others at ease and build rapport - you are warm and sensitive to the needs of others.  Makes a point to fully understand people and data before acting, then follows established process and pacing.
  • Great at Priority Setting: A strong multi-tasker with an exceptional ability to prioritize and manage time effectively. You focus on the right things and can seamlessly move between projects & tasks without losing sight of what’s important.
  • A Learner: Open to change and learn quickly when faced with new problems - you quickly grasp new concepts and apply them to your work.  You are relentless in finding solutions to existing and new issues.
  • Action Oriented: You enjoy a challenge, can act with a minimum of planning, and seize opportunities when they come your way.  You can be counted on to complete tasks & projects on-time.
  • Composed: Flexible and excited to work in a fast paced, rapidly evolving environment.

Must Haves

  • College degree and 2+ years of experience in customer service, operations and/or customer facing operational roles
  • Experience working with a CRM and/or CMS
  • Excited to work in a startup environment
Equal Employment Opportunity

Common Networks is committed to being an equal opportunity employer – we evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

About Common Networks

We believe that everyone deserves high-speed, affordable internet service. Broadband internet gives access to world-class education, instant communication, endless entertainment, and even medical care. Right now 62% of the US is stuck with an expensive monopoly provider or nothing at all. It's no wonder most people's service is slow and expensive. We're building fast, reliable, and affordable internet that people love. Our founding team comes from Square, where they worked on projects that included the Register product, the developer platform, growth, and international expansion. As a company we’re passionate about tackling difficult real-world problems that cut across hardware, software, and data domains.

Common Networks

Want to learn more about Common Networks? Visit Common Networks's website.