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Technical Account Manager

Confluent, Palo Alto

Real-Time Data at Massive Scale


Backed by Benchmark, Sequoia Capital, and Index Ventures, Confluent is one of the fastest growing startups in Silicon Valley. Founded by the team that built Apache Kafka, Confluent provides a streaming platform that enables companies to easily access data as real-time streams. In addition to our enterprise platform, we recently launched our cloud offering, Apache Kafka as a Service, which will allow companies of all sizes to leverage the power of streaming data. Join us on our mission to put a streaming platform at the heart of every company!

Confluent is searching for a Technical Account Manager (TAM) to join a growing team in its early stages. This individual will serve as the technical champion for many of our enterprise customers.  In this role, you will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with the various Confluent teams to ensure that Confluent team resources are leveraged efficiently to make your customers successful.

In this role, you will have the opportunity to build broad experience with Kafka, the Confluent Platform and work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout all of these interactions, you will build strong relationships with customers, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art streaming data infrastructure alongside colleagues who are widely recognized as leaders in this space.

A typical week at Confluent, in this role, may involve:

  • Champion and advocate for the customer within Confluent - you will be the voice of the customer and will have to coordinate between Confluent’s Sales, Product, Services, Support and Training teams to drive customer success
  • Developing and presenting periodical customer reviews to Confluent senior management
  • When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Support Engineers and Core Engineering
  • Leverage knowledge of your customers’ environments to assist Support Engineers and Professional Services teams in better serving your customers
  • Leverage knowledge of your customers’ environments and use cases to influence the roadmap of Confluent products
  • Complete analysis and present periodic reviews of operational performance to customer leadership
  • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planningHelp to educate your accounts on best practices for using Confluent platform
  • When necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.)

What we are looking for:

  • Demonstrated success in Customer Success, Customer Support or Professional Services function for a product / SAAS company with enterprise customers
  • Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
  • Ability to learn new technology quickly, as well as a strong interest in doing so!
  • Excellent communication skills and an ability to concisely explain tricky issues and complex solutions
  • Experience with Java Virtual Machine (JVM) tuning and troubleshooting
  • Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
  • Exceptional interpersonal communications capabilities demonstrated through a history of successful B2B infrastructure software development projects
  • Project management experience, as you’ll need to be able to coordinate across various Confluent teams to ensure success for your accounts
  • Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field
  • Ability to thrive in ambiguity in a fast-paced, deadline oriented startup environment
  • Demonstrated ability to manage multiple projects at a time while paying strict attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
  • Ability to travel up to 25% of the time to meet with your accounts

  • Previous experience helping customers build solutions that use Apache Kafka alongside Hadoop, relational and NoSQL databases, message queues, and related products (plus)
  • Prior experience working for a technology startup (plus)
  • Proficiency in Java (plus)

About Confluent

Our Story Founded by the team that built Apache Kafka®, Confluent builds a streaming platform that enables companies to easily access data as real-time streams Background Every byte of data has a story to tell, something of significance that will inform the next thing to be done. In a data-driven enterprise, how we move our data becomes nearly as important as the data itself. With greater speed and agility, data’s value increases exponentially. From its very early days, we have open-sourced Apache Kafka™ and have led it to impressive industry-wide adoption across several thousand companies. Now we are focusing on building a streaming platform to help other companies get easy access to enterprise data as real-time streams.

Want to learn more about Confluent? Visit Confluent's website.