Senior Account Manager (f/m/d)

Contentful, Berlin, Berlin, Germany

Contentful: a developer-friendly, API first CMS

About the opportunity

As a Senior Account Manager (f/m/d) at Contentful, you will be instrumental in driving customer retention by managing the renewal process with Contentful’s Enterprise customer base. You will be proactively aligning with Accounts Executives and Customer Success on account plans and engaging with customers about their upcoming contract renewal. By streamlining the renewal process, you help to ensure positive customer experiences and increased net revenue retention (NRR).

What to expect?

  • Align with the Account Executive and create an action plan for a successful renewal. 
  • Prepare and present data and trends to customers on current usage of the Contentful platform. 
  • Gain insight into customer goals and strategically package the solutions and pricing that meets those goals. 
  • Drive customer conversations to uncover things like procurement timelines, budgets and signatory process for contracts. 
  • Uncover expansion and upsell opportunities through the renewal process. 
  • Develop innovative proposals and negotiate contracts. 
  • Manage contract generation through signature.

What you need to be successful

  • 4+ years experience in a closing role (renewals); Renewals Management, Account Management or Account Executive experience   
  • 1+ years experience closing large enterprise contracts with complex deal cycles and large procurement teams
  • Past history of meeting or exceeding quota goals
  • Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close 
  • Proactively manage your book of business and meet NRR (Net Renewal Retention) quota goals 
  • Ability to present data to customers and drive conversations to uncover things like procurement timelines, budgets and signatory processes
  • Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
  • Can track and prioritize work based on deadlines
  • Ability to build rapport with customers, colleagues and other stakeholders
  • Well developed attention to detail and organization skills ie: follow processes, update the relevant systems diligently, and make suggestions on improvements where required
  • Technical understanding and keen interest in technology. Ability to communicate high-level technical concepts to customers. 
  • Customer-first mindset, where you and company wins by helping our customers to be successful
  • Business fluency in German is an advantage
  • Willingness to travel (up to 10%)

What’s in it for you?

  • Join an ambitious tech company reshaping the way people build digital products. 
  • Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
  • We value Work-Life balance and You Time! A generous combination of paid time off, sick days and paid holidays 
  • Comprehensive health care package (health, vision, dental insurance, life and disability insurance) and a retirement savings plan
  • Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
  • Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
  • Our Berlin based employees: Get fit! We offer an Urban Sports Club discount and virtual morning fitness class to help you reach your fitness goals. 
  • Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend) 
  • Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

To view more career opportunities, visit https://www.contentful.com/careers/


Who are we?

Contentful is the leading content platform that powers digital experiences for over 30% of the Fortune 500 companies and thousands of global brands. Our platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Shopify, Staples, Atlasssian, Electronic Arts, Chanel, Roche, Vodafone use Contentful to build their mobile and web products, voice controlled apps and more. 

We’re growing rapidly and we have secured over $330 million in funding from top-tier partners such as Tiger Global, Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 650 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

About Contentful

Contentful (https://www.contentful.com) is a content management developer platform that enables web and mobile developers to manage, integrate, and deliver digital content to any kind of device or service that can connect to an API - be it smart cars, VR, mobile, web, digital signage, or any new platform. We solve the complexities of content management for tens of thousands web and mobile developers, some independent and many working at enterprise customers that include Jack-in-the-box, Petsmart, Specialized, Fidelity Investments, and Urban Outfitters.

Want to learn more about Contentful? Visit Contentful's website.