Senior Manager, Process Design and Improvement
Convoy, Seattle, Washington
- Build and lead a process improvement team of program managers, business analysts, and process engineers.
- Define and execute a strategy to reduce costs while delivering best-in-class service to shippers and carriers.
- Work cross-functionally to identify the biggest opportunities to reduce costs, root cause problems, identify data and forecasting needs, and implement product or process changes to fix them. Partner with other leaders to drive a culture of continuous improvement and operational excellence.
- Provide functional leadership in a variety of process improvement and development techniques, program management, operational excellence, statistical tools, and problem solving.
- Define the metrics that will drive success and will be required to design and measure effective experiments.
We're looking for someone who has:
- Bachelor’s degree required, preferably in Industrial Engineering, Operations, Business Administration or other quantitative field.
- 7+ years of experience in a process improvement role with at least 3 years of management experience.
- Experience building and scaling strategic and cross-functional teams from the ground up
- Expertise in a variety of process design and improvement techniques, including Lean and Six Sigma.
- Strong analytical skills – good at creating and analyzing business information, creating dashboards, tracking key business metrics; exceptional Excel skills; proficiency in SQL and some statistical tools strongly preferred.
- Exceptional communication skills; ability to empathize with stakeholder needs and drive alignment across multiple teams.
- Superior organizational and time management skills; ability to prioritize workload and manage multiple projects and tasks.
- Preference for experience in operations or startup environment.
About us Convoy is reinventing the supply chain with technology-backed full service trucking. Convoy offers guaranteed capacity and innovative real-time GPS tracking via our connected carrier network.
Want to learn more about Convoy? Visit Convoy's website.
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