Program Manager, Performance

Convoy, Seattle, Washington

Full-Service Trucking

Duration: Full-Time

Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.

We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock Generation, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.

About the team: 
Convoy’s industry-leading Risk Management and Carrier Performance team invests in quality, safety, and compliance of the carrier network. We view Carrier Performance as a lever to provide incredible customer service to our customers, decrease risk, improve margin, and unlock growth. We provide excellent service to shippers through a network of high performing carriers by setting rigorous performance standards, assessing performance, and building a fair and transparent process to manage to those standards. We partner with carriers to continuously improve their performance, allowing Convoy to exceed shipper expectations while opening access for carriers to increased earning potential.. We address issues at an industry, shipper, and Convoy level that impact a carrier’s ability to provide a high level of service. The team supports emerging programs and program development by operationalizing and scaling performance requirements. We work closely with teams across the organization and pride ourselves in deeply understanding Convoy’s fast-moving business. 

About you:
You are strong programmatic and data-focused and thrive in bringing clarity to what is ambiguous in a fast-paced and dynamic environment! You are excited to help Convoy deliver best-in-class service as efficiently as possible. You excel when able to own your domain end-to-end, collaborating with teams across the company to define experience, build a strategy to deliver it, and achieve your goals. If you want to think big about the future of the service Convoy provides to shippers and carriers, are passionate about customer experience, and want to see a tangible impact of your work, this is a role for you. 

You will:

  • Help bring Convoy’s performance capabilities to the next level to improve customer experience. 
  • Partner with product and engineering to unlock business opportunities by improving performance capabilities and processes
  • Identify and address internal Convoy and external shipper related problems which have downstream impacts on carrier performance
  • Partner cross-functionally to operationalize and scale new performance requirements and policies for emerging programs. 
  • Identify the biggest pain points in shipper and motor carrier experience as it relates to performance, then develop, implement, and manage program changes to react.
  • Manage relationships with third-party vendors 

We're looking for someone who has:

  • 3+ years of program management experience; preferably in transportation, technology, or start-ups.
  • Significant experience in using data to build and present actionable insights, develop trackable metrics, produce proposals, and advance and automate processes.
  • The ability to see around the corner and find solutions for the present while building for Convoy’s future.
  • Strong operational mindedness and can drive concrete programs with an ability to excel in a dynamic work environment.
  • High emotional intelligence and exceptional communication skills with the ability to empathize, collaborate, and partner with a diverse set of stakeholders including shippers, carriers, third-party vendors, and teams across all of Convoy
  • Strong investigational skills and experience using relevant tools (SQL, Excel and/or similar), with the ability to self-service and converse with Data Science partners.
  • The ability to think and act both strategically and tactically in unstructured problem space
  • The ability to self motivate, think creatively, problem solve and manage multiple tasks and deliver results in a collaborative, start-up environment with changing requirements and priorities.

Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 

* On demand mental and emotional health benefits through Lyra 
* On demand primary care through 98.6
* Generous paid time off
* Paid parental leave program 
* Fertility benefit solutions via Progyny
* Child-care and adult/elder-care options through Bright Horizons
* Opportunity to join and contribute to one of our Employee Resource Groups
* Ability to make a real world impact!

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

About Convoy

About us Convoy is reinventing the supply chain with technology-backed full service trucking. Convoy offers guaranteed capacity and innovative real-time GPS tracking via our connected carrier network.


Want to learn more about Convoy? Visit Convoy's website.