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Sales Development Manager

Coursera, Los Angeles, CA

Education-focused technology company


Coursera is a leading online learning platform for higher education, where 77 million learners from around the world come to learn skills of the future. More than 200 of the world’s top universities and industry educators partner with Coursera to offer courses, Specializations, certificates, and degree programs. Thousands of companies trust the company’s enterprise platform Coursera for Business to transform their talent. Coursera for Government equips government employees and citizens with in-demand skills to build a competitive workforce. Coursera for Campus empowers any university to offer high-quality, job-relevant online education to students, alumni, faculty, and staff. Coursera is backed by leading investors that include Kleiner Perkins, New Enterprise Associates, Learn Capital, and SEEK Group.

As our Sales Development Representative Manager, you are excited about developing a winning strategy for our sales development team. You are a passionate, entrepreneurial sales leader and you will be responsible for driving your team’s success and delivering the team’s opportunity creation and revenue goals. If you also want to join a fast-growing startup, work with friendly people, and make a difference in the world, you have found the right place.

The Enterprise Sales Development Team serves global organizations, including leading companies, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. As part of Coursera’s team, you will play a key role in increasing global access to a world-class education. You will lead a team of 4-6 Sales Development Representatives (SDRs). The SDR team is focused on identifying opportunities.  The role also requires working across the organization (with business development, product, university partnerships, and legal) in service of Coursera’s growth and long-term success.

Check out life at Coursera onThe Muse!

Responsibilities:

  • Act as the lead in hiring, training, developing, motivating, and coaching our Sales Development team and maintain SDR best practices, pitches, and objection handling
  • Achieve and consistently exceed daily KPIs, monthly quarterly SDR team goals.
  • Accurately forecast and report on metrics for the sales development pipeline and proactively flag risk and correct deficiencies
  • Work as a strategic partner and effectively communicate insight and improvements  to the marketing and sales organization to optimize the sales funnel and help to develop demand generation campaigns/content
  • Collaborate with management to measure and inspect innovative sales programs and initiatives

Basic Qualifications:

  • Bachelor's Degree required
  • Minimum of 2+ years of sales development leadership experience in a SaaS environment
  • Demonstrated history building, coaching, inspiring, managing, growing and developing an inside sales team while exceeding all targets
  • Experience with Salesforce

Preferred Qualifications:

  • Superior written and verbal communication skills, strong analytical and creative-problem solving abilities, excellent interpersonal skills, organizational, and operational skills
  • Strong cross functional collaboration experience - able to work with different functions effectively and for overall benefit to the business while understanding, and empathize with others
  • Demonstrated knowledge of different sales tools and customer relationship management (CRM) systems: SalesForce knowledge is a must with a strong ability  to build and analyze reports in Salesforce and provide accurate reporting metrics
  • Entrepreneurial drive and comfort working as part of a team in ambiguous, quickly-changing environments
  • Business fluency in Spanish
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected]

Please review our CCPA Applicant Notice here.

About Coursera

Coursera is an education-focused technology company that connects millions of learners around the world with the skills and knowledge they need to transform their lives and careers. We're providing access to top-quality university-level education at a previously unimagined scale, empowering learners, organizations, and enterprises to build the skills they need to succeed in the 21st century. 

Want to learn more about Coursera? Visit Coursera's website.