IT Support Engineer (London, U.K.)

Credit Karma, London, UK

Your credit scores should be free. And now they are.

Credit Karma's mission is to champion financial progress for everyone. We are investing heavily in the U.K. with big ambitions to serve British consumers and financial institutions. This is growing beyond the success of the International team for Canada, where in just 12 months we’ve grown Credit Karma to be the country's #1 destination for free access to credit information and financial recommendations on credit and debt products, and we’re just getting started. We are operating as a well funded and supported “startup” within Credit Karma with enormous opportunity to move fast and have high impact.  
You will be part of a team that enables our employees to work with technology in the most efficient way possible. As an IT Support Engineer, you will be troubleshooting and triaging technical issues to limit their impact. Whether working on team policies and procedures, helping resolve critical IT/AV issues, or researching the latest in computer technology, our users rely on us to keep things running. And, as our first UK IT engineer, you will play a key role in supporting and administering our new geographical location.

What You'll Do

  • Support Credit Karma employees in resolving problems with IT, AV, and communications systems
  • Oversee IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processesDesign, own and drive IT projects and deliverables
  • Hands-on troubleshooting of hardware, software applications, networking and other technical issues
  • Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
  • Manage relationships with vendors and 3rd party providers to provide application support
  • Provide timely resolution to problems and act as a point of escalation for team and customers
  • Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response
  • Engage with partners throughout the organisation to proactively address concerns and technical pain points

What's Great About It

  • You’ll build something that has the potential to positively affect millions of people around the world
  • The work you do will have significant impact and visibility across Credit Karma
  • And, of course, you get all those awesome company perks that you probably already read about

Experience We're Looking For

  • Minimum of three years as an in-house IT Support Tech, or equivalent experience
  • Self starter who can work independently and drive projects and initiatives to completion
  • Experience using and managing ticket-based enterprise workflow management systems
  • Sound knowledge of information and communications technology fundamentals
  • Outstanding customer service, problem solving and collaboration abilities
  • Experience with troubleshooting network issues and printer support in corporate network environment
  • Experience with telephony environments
  • Knowledge of network security practices and endpoint protection
  • Extensive technical knowledge of Mac OS, iOS and Android
  • Experience with hosted productivity and communications applications, including G Suite, Box, MS Office, Okta, Slack, Jira and other commonly used SaaS systems, and the ability to train and support employees on their use
  • Exhibit a strong sense of ownership and the ability to convey not just the “what” but also the “why” 

About Credit Karma

Our Mission Everyone deserves to feel confident about their finances. Our job is to give you the tools, the education and the opportunities you need to make real, meaningful progress. Thinking about your finances can be frustrating, but we're working to make the process simpler and easier to understand for over 75 million Credit Karma members.

Want to learn more about Credit Karma? Visit Credit Karma's website.