Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), filing their taxes with Credit Karma Tax and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in San Francisco, Charlotte, Los Angeles, Leeds, London and soon Oakland.
*Banking services provided by MVB Bank, Inc., Member FDIC
Credit Karma depends upon our users' trust. We earn and maintain that trust by demonstrating our commitment to safeguarding their information. The Trust & Safety team has the critical responsibility of protecting Credit Karma's members by securing our online processes and preventing online fraud and abuse throughout the Credit Karma product suite.
What the Job Entails:
Start and manage multiple teams focused on operational fraud control -- including fraud operations and BSA/AML
Overseeing the development of effective metrics to measure performance and fraud systems
Work closely with our member support team to develop processes and technology to respond to customer complaints and disputes
Work closely with our engineering and data science teams to prioritize feature and product development
Leading, controlling, and measuring the performance of strategies to control fraud
Manage vendors and vendor relationships
Budgeting, staffing, and planning for operational fraud teams
Our Ideal Candidate:
Over ten years of experience in banking and finance in a compliance, fraud or security role
At least five years experience managing and growing teams, including operational team
Knows how to hire, grow, and retain talent
Experience scaling teams from zero to fully operational in short times
A keen eye for building operational excellence and improving processes
Deep understanding of financial fraud -- from ACH Fraud, Kiting, Check Fraud to Card Fraud and New Account Fraud to Anti-Money Laundering to Synthetic Identities
Strong organizational and process management skills
Demonstrated ability to manage staff to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
Strong relationships in the banking industry and government to maintain best practices and collaborate with industry experts and professionals
Strong knowledge of BSA, AML, OFAC, US Patriot Act, Red Flags Rule, Reg E and related laws
Expert knowledge of KYC processes and implementations
Experience at a FinTech company
BA/BS degree in relevant major or equivalent practical experience
A fun and positive attitude!
Equal Employment Opportunity
Credit Karma is committed to a diverse and inclusive work environment. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
Credit Karma is also proud to be an Equal Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. We prohibit discrimination of any kind and operate in compliance with the San Francisco Fair Chance Ordinance.
About Credit Karma
Everyone deserves to feel confident about their finances. Our job is to give you the tools, the education and the opportunities you need to make real, meaningful progress.
Thinking about your finances can be frustrating, but we're working to make the process simpler and easier to understand for over 75 million Credit Karma members.