Senior Operations Manager - Delivery

Dahmakan, Bangkok, Thailand

See jobs at Dahmakan


dahmakan, and it's sub-brand POLPA, is one of the fastest growing food tech startups in Southeast Asia. We make food delivery an everyday choice by delivering chef-made meals below restaurant prices at the push of a button. Funded by Y Combinator and leading tech investors from Silicon Valley, Europe and Asia, we're conquering a trillion dollar market in the most exciting region of the world.


Your Responsibilities

  • Accountable for day-to-day delivery and logistics operations and KPIs, includes:
    1. Rider Acquisition (Outreach, Recruitment and Onboarding) ; AND/OR
    2. Rider Management (Loyalty & Retention and Quality & Performance Training), as well as, Inventory Management
  • Coordinate with Country Head for day-to-day escalated issues around rider performance, disciplinary and related matters
  • Prepare daily data collection and reporting of rider KPIs and disciplinary metrics
  • Develop strategies & tactics to achieve KPIs and problem solve
  • Be involved with strategic projects to enhance the delivery experience by 10x
  • Develop and/or optimize SOPs and processes to ensure operations are efficient
  • Ensuring problem solving according to agreed process & based on standard operational procedure


You Are

  • Crystal clear communicator: both spoken and written
  • A true leader: you take pride in building teams and pushing them to peak performance. Past team members vouch for your contribution to their fulfilment at work and personal growth
  • Builder: you challenge existing "best practices" and build the new industry standard. On past projects you have demonstrated the ability to get your hands dirty and to be highly resourceful
  • Analytical & data driven: you are great with people and equally great with numbers (SQL will be a bonus)
  • Tough: you need to have the resilience of a Navy Seal and the energy of a marathon runner
  • Biased to action + master in prioritising: you always focus on tackling the biggest challenges first (both short & long term) without getting distracted with nice-to-haves
  • Languages required: Fluent English and Thai


That's Why You Need To Join Our Team

  • Competitive salary and opportunity to fast-track your career
  • Front-row seat in the food delivery rocket ship
  • Work with the smartest and most passionate from over 15 nationalities
  • Rare opportunity to build a product that everyone around you loves, in one of the most exciting and fastest growing regions in the world
  • Free lunch and dinner made by our in-house 5-star chefs
  • Business trips to Southeast Asia to learn from other teams


About Dahmakan

Eating well everyday is simple: At the push of a button, dahmakan delivers Chef-made meals straight to your door. We make food delivery affordable for everyday by fundamentally redefining the cost-structure. We are building the future of eating. By combining centralised, large-scale production with customer data, machine learning and the best chefs in the industry, we create an award-winning food delivery experience. Applying artificial intelligence to last mile delivery gives us the lowest delivery costs in the industry. Funded by Y Combinator and leading tech investors from Silicon Valley, Europe and Asia, we’re conquering a trillion dollar market in the most exciting region of the world


Want to learn more about Dahmakan? Visit Dahmakan's website.