Manager/Sr Manager of Fleet Academy

Dahmakan, Kuala Lumpur

See jobs at Dahmakan

dahmakan is one of the fastest growing food tech startups in Southeast Asia. We make food delivery an everyday choice by delivering chef-made meals below restaurant prices at the push of a button. Funded by Y Combinator and leading tech investors from Silicon Valley, Europe and Asia, we're conquering a trillion dollar market in the most exciting region of the world - building the largest Cloud Kitchen.


Your Responsibilities

  • Be part of the Delivery team to design the future of hubs and the best last-mile delivery service
  • Accountable for day-to-day operations & KPIs and lead one of the following teams:
  1. Central Planning Unit - using strategy & analytics to ensure all hubs & riders exceed expectations to provide the best experience to the customers
  2. dahmakan Academy - to create brand value which is top of mind for hub staff & rider recruitment while using analytics to optimize conversion, as well as training
  • Coordinate with Head of Delivery, while leading a team, for day-to-day escalated issues around hub & rider performance, disciplinary and related matters
  • Develop strategies & tactics to achieve KPIs and problem-solve
  • Develop and/or optimize SOPs and processes to ensure operations are efficient
  • Work closely with Hub team to ensure initiatives are executed and day-to-day operations are well maintained
  • Collaborate with Tech team to develop tools & apps to automate/optimize processes
  • Drive strategies that connect teams from product, kitchen and tech to work on moonshot projects (e.g. country expansion, building the hub of the future through tech)


Minimum Requirements:

  • 4 to 6 years of working experience in operations, ideally in a matrix structure.
  • 2 years experience in management experience.
  • Core experience in a technology context - this role requires a data-driven decision making mentality and a strong analytical mindset. SQL will be a bonus.
  • Experience driving business outcomes; strong problem-solving, influencing and negotiation skills.
  • Relevant experience in logistics / hub & courier management is advantageous.
  • Experience grooming and managing high performing teams and culture of excellence.
  • Entrepreneurs are welcome to apply! Even better if you’ve learned from a few failures along the way.
  • Proficient in English (Proficiency in Bahasa Malaysia will be advantageous)


That's Why You Need To Join Our Team

  • Stock options in the next billion dollar technology company in Southeast Asia
  • Work with the smartest and most passionate from over 15 nationalities
  • Rare opportunity to build a product that everyone around you loves, in one of the most exciting and fastest growing regions in the world
  • All the perks that come with working in a startup including free lunch and dinner made by our in-house 5 star chefs. Of course, we cover work permits and pay competitively

About Dahmakan

Eating well everyday is simple: At the push of a button, dahmakan delivers Chef-made meals straight to your door. We make food delivery affordable for everyday by fundamentally redefining the cost-structure. We are building the future of eating. By combining centralised, large-scale production with customer data, machine learning and the best chefs in the industry, we create an award-winning food delivery experience. Applying artificial intelligence to last mile delivery gives us the lowest delivery costs in the industry. Funded by Y Combinator and leading tech investors from Silicon Valley, Europe and Asia, we’re conquering a trillion dollar market in the most exciting region of the world


Want to learn more about Dahmakan? Visit Dahmakan's website.