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Partner Success Associate

Datto, Richmond

The Total Data Protection Company


Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Partner Success Associate to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

You will report to the Manager of Customer Success.

Does This Describe You:

You're a creative thinker and an active team player who's not afraid to take on a challenge

A Look Inside the Job:

  • Achieve high levels of customer retention within an assigned segment of customer accounts
  • Increase product adoption, customer loyalty, and customer health using engagement with customers using the following formats – Targeted Email campaigns, Webinars, Participation in product user Communities, User Groups, Newsletters, Social Media, Training: attendance at Product Training events
  • Contribute to retention efforts to support at-risk customers and establish success plans moving forward
  • Identify opportunities to retain customers better
  • Provide internal awareness regarding customer health, drivers of attrition, and customer satisfaction on a scheduled basis to help inform actions across the business to your Manager
  • Recommend improvements to internal technologies and workflow to improve customer experience, maximize the efficiency of our teams, and achieve improved results to your Manager
  • Manage and resolve Customer Success related inbound requests

About You:

  • Bachelor's degree or equivalent experience

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Private medical insurance
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

About Datto

About us Datto protects business data and provides secure connectivity for tens of thousands of the world's fastest growing companies. Datto's Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto's combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Rochester, Boston, Portland, Toronto, London, Singapore and Sydney. Learn more at www.datto.com.

Want to learn more about Datto? Visit Datto's website.