Partner Success Manager

Datto, Toronto

The Total Data Protection Company

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Partner Success Manager to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

You will report to the Manager, Partner Success.

Does This Describe You:

You're creative with problems, a team player, and you're someone who goes above and beyond.

A Look Inside the Job:

  • Work collaboratively with Sales Executive to help organize and answer internal procedural, technical and policy-related questions and concerns that may arise with an account
  • Assist and support partners in accelerating their go-to-market strategy, by providing assistance in implementation, sales training, end-user awareness and general strategy, including pricing, technical knowledge of product and competitor differentiators
  • Onboard new buying partners and arrange installing their first device, navigating the partnership, managing expectations and helping bring both technical and sale personnel up to speed on the Datto product line
  • Advocate for trends you observe within your partner portfolio and share these insights with the product management and engineering teams

About You:

  • 3+ years of experience in an account management, customer success or customer service role
  • Experience in a customer-facing role
  • Bachelor's degree
  • Enthusiasm for building relationships and sharing knowledge
  • Demonstrated ability to take the initiative and work independently as well as in a team environment
  • An aptitude for the IT industry
  • Ability to be flexible
  • Ability to travel
  • High level of organization and ability to multitask
  • Strong negotiating skills
  • A desire to work on a new success team and help establish processes to grow partner satisfaction

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Transit subsidy in select cities
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

About Datto

About us Datto protects business data and provides secure connectivity for tens of thousands of the world's fastest growing companies. Datto's Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto's combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Rochester, Boston, Portland, Toronto, London, Singapore and Sydney. Learn more at www.datto.com.

Want to learn more about Datto? Visit Datto's website.