Editions Assistant Site Manager
Deliveroo, Swiss Cottage, Greater London
Your favourite restaurants, delivered fast to your door.
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
As the Assistant Site Manager, you will be working with the site manager and taking responsibility for the whole site, from maintaining the kitchens, to ensuring the smooth running of all the delivery only kitchens. Working with a wider team you will be tasked with improving kitchen efficiencies overall, from prep time, service time and have a huge influence on maximizing the profitability of the restaurant brands through using your expert knowledge to suggest labor control and stock control, amongst other innovative suggestions. You will be working alongside the site manager, and managing a team of kitchen assistants, whilst working closely with up to 10 head chefs and their kitchen staff.
You will be tasked with:
Ensuring the site is fully functional at all times, from maintenance issues, meeting health and safety standards and managing stock deliveries.
Support the head chefs to ensure maximal operational efficiency, through labor costs, stock control and service/prep time.
Liaise with our restaurant account management and rider operations teams to improve overall performance of the site, for both customer and restaurant brands.
Lead on training, development and progression in all areas on site for the benefit of the restaurant brands
Managing the logistics of the whole site, from prep, receiving orders, stock deliveries, ordering and staffing costs, P&L.
Managing conflict, operational and logistical challenges and dealing with multiple situations regarding service standards at any one time.
Ensuring food hygiene is upheld across every kitchen.
It is essential that you have a minimum of 2 years’ experience in a fast paced hospitality environment, whether this be contract catering, operations, events or restaurants. Along with this, a good understanding of P&L is ideal, experience in managing P&L for your business in excess of £500k annually.
As a weekend and late night company in the industry, it is essential for you to work shift work, including weeknights and weekends. Typically 2 out of 3 weekend nights you will be required on shift.
It is essential that you will be able to demonstrate the following:
Be a logical thinker and be able to think outside of the box
Solutions focused and a great problem solver who can think on their feet.
Can do attitude
Manage upwards to the restaurant brands and influence their ways of working
You have the ability to influence and drive a team around you
Be able to prioritize your work in a logical manor whilst ensuring all tasks are completed in a timely manner.
A strong communicator, and team player
A keen eye for detail, where nothing gets missed
A proactive, independent worker who can think on their own two feet.
A passion for food, fast paced environments and delivering exceptional results.
A passion to build a successful business around you, whilst helping huge brands and independents develop their brands to ensure maximum profits for return in what is a small investment.
The desire to grow and succeed with the UK’s fastest growing tech companies to date
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.
About us Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date. We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live. And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches. It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and over 100 cities.
Want to learn more about Deliveroo? Visit Deliveroo's website.
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