Senior Operations Executive, Rider Acquisition

Deliveroo, Hong Kong

Your favourite restaurants, delivered fast to your door.

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.


About the team

The Operations function is at the heart of the business – we ensure a flawless delivery service for customers, from start to finish. As we continue phenomenal growth, the challenge to operate sustainably becomes ever harder. The team aims to build a seamless and efficient process to bring Deliveroo riders onboard, engaging and supporting over 10,000 riders in Hong Kong, building and fostering a close-knit community amongst riders.


What will you be doing?

  • Leading projects and processes to improve rider acquisition, activation and retention across key areas in Hong Kong
  • Maintaining competitive intelligence and data and reporting dashboards to drive key metrics and processes (e.g. forecasting, funnel conversions, inventory management, etc.)
  • Managing third party tools and software, internal and external relationships, documentation, and best practices to optimise efficiency across function
  • Developing captivating content to increase applicant conversion and new rider engagement
  • Identifying new opportunities to help direct our local rider marketing strategies and recruitment initiatives


Requirements and Skills you need

  • An excellent command of written and spoken English and Chinese, with style and the ability to employ the appropriate tone of voice for any situation.
  • An enjoyment for looking into business processes, understanding how they work and finding ways to optimise them.
  • Self-motivated and eager to learn operational skills across logistics, supply and demand, and strategy.
  • Strong energy to operate in a fast-paced, dynamic and results-driven environment.
  • Proficiency with Microsoft Office Suite, experience with third party tools and software integrations (e.g. Onfido, Docusign, Shopify) a plus.
  • Operations, onboarding or people management is a plus.


Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.


Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.



About Deliveroo

About us Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date. We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live. And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches. It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and over 100 cities.

Want to learn more about Deliveroo? Visit Deliveroo's website.