Telesales Agent

Devoted Health, Waltham, MA

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A bit about us:

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.

We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.

A bit more about this role:

For many future Devoted Health members, their first encounter with us will be with our Telesales team. The relationship will begin on the phone. The Telesales Agent will be critical in representing Devoted and showing what we stand for. The Agent will primarily help set appointments with Devoted Health Career Agents working on the ground in our launch markets and close sales directly with Medicare beneficiaries who prefer enrolling over the phone. The agent will be critical in evaluating the healthcare needs of potential members, answering questions about the products, and helping match consumers to the ideal plan that meets the prospect’s needs.

Responsibilities will include:

Display a friendly and positive attitude, great patience and empathy to build instant rapport with prospective members in order to gain confidence
Ask questions and actively listen to assess a prospect’s needs and offer appropriate solutions to convert callers to customers when it’s the best decision for the individual
Support inbound call campaigns from prospective members, and provide the type of support or information required by the prospect
Make some outbound calls to prospects that have indicated interest in a follow-up and have provided consent to contact (no cold calls)
Provide general information and answer questions regarding Devoted’s products and value proposition to prospective members over the phone
Assist the potential member to complete the enrollment application with accurate information that are consistent with medicare requirements and enrollment guidelines
Meet and consistently exceed sales and activity goals
Providing ongoing feedback on processes and workflows to improve Devoted’s Sales Organization and the experience of our prospective members
Be willing to spend seconds or hours on a single call in order to help meet any and all of the needs of our prospective members

Attributes to success:

A passion for building strong relationships on the phone
A commitment to help continuously and constructively develop a team of direct reports
A deep team-orientation across the organization
An analytical mindset to see and create opportunities for improvement

Desired skills and experience:

Ability to work in a startup, fast paced environment
Valid/current state health insurance license (or ability to acquire prior to start date)
At least 1 year of experience in telesales/teleservice and/or Medicare sales
Medicare product experience
Experience using and training CRM and marketing automation applications (Salesforce.com, Unica)
Dedication to high quality customer and client service delivery and integrity through proven client and customer relationships
Ability to establish and maintain effective working relationships with all levels of internal and external employees, managers, clients and customers
Bilingual for English and Spanish (professional and fluent levels in both) preferred but not required

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

About Devoted Health

Devoted Health is a new health care company serving seniors. Aiming to launch Medicare Advantage plans in 2019, our mission is to build a health care solution good enough for Mom. We will be devoted to the health and wellness of our members by helping them navigate the health care system with personal guides, by utilizing world-class technology to enable a simplified experience, and by partnering with top providers for better health outcomes.