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Performance Insights Senior Manager

Devoted Health, Waltham, MA

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Duration: Full-Time


A bit about us: 

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. 

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. 

"We want to partner with people we love for a cause we believe in. Life is short. Join us."


A bit about the role:

The Performance Insights Senior Manager develops data-driven insights to enable improved understanding of operations performance outcomes and drivers of performance.  He/She drives accurate interpretation of critical performance data and formulates action recommendations, as appropriate.  The ideal candidate has strong business acumen, superb problem solving skills, comfort with ambiguity, and ability to provide thought leadership and direction to decentralized set of analytic resources. 

Responsibilities will include:

  • Interpret performance data and identify root causes/greatest opportunities for improvement
  • Identify new analytical approaches to drive operational excellence and efficiencies 
  • Create tools/data sets to support day-to-day performance management and growth planning 
  • Drive standard practices/solutions across decentralized team of Service Ops analysts; provide thought leadership and facilitate cross-functional learnings and priority-setting 
  • Identify key metrics that need definition and measurement 
  • Intake, prioritize, and manage incoming analytic requests from business leaders
  • Partner with Service Ops Leads to define and track key initiatives and outcomes; help set performance targets 
  • Liaise with Operations, Data Science, and Data Engineering Teams to drive improved data structures, tooling, and governance 
  • Continuously promote data-driven decision-making and actively contribute to organizational development and ongoing optimization

Attributes to success:

  • Strong problem-solving and analytical skills
  • Ability to build and maintain positive working relationships with leadership across the organization
  • Ability to deal effectively with ambiguous situations
  • Results-oriented with a willingness to take initiative and get the job done
  • Proficiency in business requirement elicitation and documentation
  • High degree of professionalism

Desired skills and experience:

  • 8-10 years of total experience in operations, analytics, and/or business intelligence
  • Demonstrated progression of leadership, responsibility, knowledge, and experience
  • Experience with SQL required
  • Healthcare/health plan experience strongly preferred
  • Project management experience strongly preferred
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! 

Devoted is an equal opportunity employer.  We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

About Devoted Health

Devoted Health is a new health care company serving seniors. Aiming to launch Medicare Advantage plans in 2019, our mission is to build a health care solution good enough for Mom. We will be devoted to the health and wellness of our members by helping them navigate the health care system with personal guides, by utilizing world-class technology to enable a simplified experience, and by partnering with top providers for better health outcomes.

Devoted Health

Want to learn more about Devoted Health? Visit Devoted Health's website.