Staff Technical Program Manager - Product Quality

Discord, 444 De Haro St

We built Discord to bring gamers together

Discord is your place to talk. Whether you're part of a school club, gaming group, worldwide art community, or just a handful of friends that want to spend time together, millions of people use Discord every day to create connections, hang out, and talk.

Technical Program Managers operate within the Engineering organization and have technical knowledge that enables them to develop and manage engineering-wide programs, drive cross-team projects, and accelerate the execution of a team’s roadmap. The right candidate will be an excellent communicator, comfortable in a fast-moving organization, and eager to collaborate to solve difficult challenges. This is a Staff TPM role, reporting to the director of TPM, responsible for developing and implementing Discord’s product quality program. The ideal candidate is highly organized, productive, first-principles thinker, who is able to thrive in high-pressure, time-sensitive scenarios, and is willing to adapt to the needs of the business.

What you'll be doing

  • Partner with key stakeholders to define what Product Quality means at Discord
  • Develop holistic strategy for the creation and implementation of a Product Quality program
  • Develop Quality KPIs and methods to measure & report on them
  • Drive methods to improve product quality, including streamlining bug intake, triage, and resolution
  • Define Discord’s testing strategy and partner with CX to engage with community testers

Who you are

  • 5+ years of technical product/program management experience, software engineering, or quality assurance work
  • Experience with scale, production with emphasis on Product Quality, Reliability, Efficiency
  • Knowledge in technical program management methodologies, experience delivering tech programs or products from inception to results
  • Experience moving technical or engineering programs from concept to completion and experience articulating the impact using metrics, growth examples, ROI etc.
  • Adept at breaking down complex challenges into workable components and make continuous progress towards solving a problem vs. trying to boil the ocean
  • Experience either in an established consumer application, cloud computing, or mid-sized growth stage company
Bonus Points
  • A love for helping & empowering others
  • BA/BS in Computer Science, Engineering, or relevant technical experience
  • Developed or managed product quality program

Other considerations

  • Remote: We are open to remote candidates


New York City residents only: Minimum salary of $201,000 year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $160,800 year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).

Benefits and Perks

  • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Flexible long-term work options (remote and hybrid)
  • Volunteer time off
  • A diverse slate of Employee Resource Groups 
  • Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

About Discord

About us Discord is the all-in-one voice and text chat app designed specifically for gamers. It's free, secure, and works on both desktop and phone. Our mission is to bring gaming communities together. Discord's free voice and text chat is about making it easier for you spend time with the people you care about, create these memories, and land a headshot or two. Two hundred seventy million PC gamers use chat apps to communicate while playing online games. As gamers, we got fed up with many of these chat tools and decided to fix the problem ourselves. As a result, we've built the best all-in-one voice and text chat app for gamers. Fortunately, a lot of people love it. Discord currently has 45 million registered users with over 9 million Daily Active Users. The service sees 200 million messages posted a day, over 4 million peak concurrent players and a staggering 16 petabytes of voice chat data going through its servers every month. Founded by the team behind OpenFeint - a networking platform that united mobile games with achievements and social functionality - Discord has raised over $30M from top VCs like Greylock, Benchmark, Accel, and Tencent.

Want to learn more about Discord? Visit Discord's website.