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Customer Success Manager

DoorDash, New York, NY

On-demand delivery empowering local economies


DoorDash for Business is our catering platform for corporate offices. As a Customer Success Manager on our DoorDash For Business team, you need to be excited about creating best-in-class experiences for some of DoorDash’s largest clients, be solutions-oriented, and have exceptional interpersonal and relationship-building skills.

You're willing to roll up your sleeves and do whatever it takes to make our clients happy. Think this is you? 

 

What you'll do

  • Partnership management
    • Develop strong relationships with assigned accounts by fostering, recommending, creating and consistently delivering best-in-class service
    • Lead day-to-day management of assigned accounts, as well as overall account operations, including:
    • Monitoring daily orders
    • Quickly and efficiently resolving client issues
    • Become an expert on your accounts, including understanding employee tastes, need and preferences
    • Strong ability to lead, applying learnings on accounts’ priorities and objectives through creative thinking and strategic problem solving
  • Cross-collaboration management
    • Be the voice of your accounts internally. Work collaboratively with Sales, Operations, and Support teams to provide outstanding client experiences
    • Evaluate the input and ideas of internal teams relative to client needs and preferences and provide learnings in a timely fashion
  • Revenue management
    • Lead client reviews and updates for your corporate accounts as well as execute on efforts to meet retention and growth targets
    • Proactively present clients with opportunities/ideas that will generate incremental income

About you

  • Superb communication skills – you’re articulate, straightforward and engaging
  • Highly motivated self-starter
  • Service mindset - You love helping people
  • High EQ and adept at building relationships
  • High bandwidth - you have no problem juggling multiple tasks and accounts at once
  • A hustler with an entrepreneurial mindset and a bias to action
  • Comfortable in a rapidly changing environment

Qualifications

  • 3+ years of account management, customer service or sales experience
  • Enjoy working closely with customers and building long-lasting relationships
  • Experience working cross-functionally to drive positive results for customers
  • Willingness to get hands dirty and do what it takes to delight our customers
  • Strong attention to detail and ability to communicate effectively to multiple stakeholders
  • Bachelor degree preferred
  • Prior experience working in food or food technology is a plus

About us

Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. Today, DoorDash connects customers with their favorite local and national restaurants in more than 1,000 cities across the United States and Canada. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about — one dash at a time.

About DoorDash

At DoorDash, we’re working to connect more businesses to more people. We want to shrink every city by bringing people anything—faster, fresher, and from farther away. And we’re doing it everyday: from prep-times to traffic to weather, we’ve innovated a groundbreaking approach to delivery that factors in all the elements that come between people and their products. We want to be the shortest distance between every local store and people’s doors. We’re breaking down the art of delivery to a perfect science – one order at a time. 

Want to learn more about DoorDash? Visit DoorDash's website.