Senior Manager, Regional Partner Strategy, Bilingual

DoorDash, Toronto, ON; Montreal, QC

On-demand delivery empowering local economies

About the Team

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About the Role

We're looking for a Senior Manager, Regional Partner Strategy for Canada East (Ontario + Quebec) to lead and influence a team of 4-6 Strategic Partner Managers to achieve our goals of growing the merchant side of the DoorDash marketplace business. As a member of our Local Team, you will build our strategic advantage: winning and growing the best merchants in each city. As a Senior Manager, you will manage a team to improve the way we work, retain and build relationships with our partners. You will report to the Director of Canada's Outside Account Management team in our Outside Account Management organization.

You're excited about this opportunity because you will…

  • Lead – Manage a team of Strategic Partner Managers that grow merchants relationships with our key local accounts across the region
  • Influence – Work across our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals
  • Strategize – Work with our Merchant Operations team to accomplish a "winning with the merchant" operations strategy
  • Develop Business – Produce new investment opportunities by being the local liaison for new products to roll out in your region. This includes everything from Drive to DoorDash For Business
  • Analyze – Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Forecast and evaluate OKR achievement for our book of business
  • Experiment – Use data and customer feedback to guide decisions on everything from commissary kitchens, to in-store marketing, to launching new products

We're excited about you because…

  • You are bilingual in English and French
  • 6+ years of experience in consulting / strategy / business development / sales / operations / technology / analytics or related experience
  • 2+ years of experience managing a team to achieve personal and shared goals
  • Experience in a client-facing or account management role with familiarity connecting regional team members across a larger mission and organization

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

About DoorDash

At DoorDash, we’re working to connect more businesses to more people. We want to shrink every city by bringing people anything—faster, fresher, and from farther away. And we’re doing it everyday: from prep-times to traffic to weather, we’ve innovated a groundbreaking approach to delivery that factors in all the elements that come between people and their products. We want to be the shortest distance between every local store and people’s doors. We’re breaking down the art of delivery to a perfect science – one order at a time. 

Want to learn more about DoorDash? Visit DoorDash's website.