Manager of Technical Program Management, IT Infrastructure

Dropbox, San Francisco, CA

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Role Description

This role is responsible for the strategy and management of Technical Program Management (TPM) within the IT Infrastructure team. You will collaborate with the Head of IT Infrastructure and be part of their leadership team. As the leader of the team, you will be a coach and mentor to team members in their development, growth and pursuit of their passion. While driving agility and consistency in the way we plan, resource and deliver our work, you will build transparency on what we are working on and why, and continuously improve our processes and standards to scale our capabilities. This position will head a talented team of technical program managers and will collaborate closely with the Information Technology & Services (ITS) Project Management Office lead to ensure standardized reporting and tracking of all ITS projects and programs.


  • Own and handle planning and delivery of the overall portfolio of IT Infrastructure work across strategic initiatives, projects, and programs
  • Work closely with the Head of IT Infrastructure and other team leads to drive and define the creation and tracking of organizational objectives, key results, and measurement
  • Build positive relationships across IT&S and Dropbox to understand and anticipate the needs and requirements of IT Infrastructure services and ensure the service portfolio evolves in line with company goals and objectives
  • Be the strategic partner to the Head of IT Infrastructure in support of optimizing and maturing our operational processes 
  • Drive maturity transformation currently underway within the department
  • Partner with Finance and IT Infrastructure leadership to ensure consistent visibility into budgets, and how they are tracked
  • Partner with IT Infrastructure leads to ensure proper prioritization, resourcing, and planning
  • Lead efforts to identify risks, resolve key project conflicts, and establish appropriate resolution paths
  • Perform as an adaptive problem solver while filling gaps across roles and functions as needed
  • Continue to build upon the collaborative work environment that cultivates shared understanding, visibility, autonomy, innovation and continuous learning


  • 10+ years of experience in technology (5-7 years of direct functional experience)
  • 5+ years of leadership experience, preferably functional TPM leadership
  • Experience leading cross-functional teams and delivering on strategic initiatives
  • Experience in establishing frameworks and processes for project and program management.
  • Ability to thrive in a fast-paced environment
  • Experience with resource capacity planning and management
  • Experience with executive level communications
  • Experience with one or more project management methodologies; successful use of Agile “hybrid” in multiple environments and portfolio management
  • Excellent analytical, strategic conceptual thinking, planning and execution skills
  • Proven track record of establishing relationships and negotiating competing priorities among stakeholders
  • Have a startup personality that is hands-on, driven, strategic, accountable, collaborative, hard-working, and productive


Benefits and Perks

  • 100% company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends and family
  • Wellness Reimbursement
  • Generous vacation policy
  • 10 company paid holidays
  • Volunteer time off 
  • Company sponsored tech talks (technology and other relevant professional topics)

About Dropbox

Dropbox simplifies the way people work together. 500 million registered users around the world use Dropbox to work the way they want, on any device, wherever they go. With 150,000 businesses on Dropbox Business, we’re transforming everyday workflows and entire industries.

Want to learn more about Dropbox? Visit Dropbox's website.