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Senior Customer Success Manager

Dropbox, Austin, TX

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Job Description 

As a Customer Success Manager on the Success and Services team, you will be a powerful advocate that solves problems and identifies opportunities on behalf of the customer and Dropbox. The Customer Success Manager is focused on driving active usage and business transformation with our leading accounts. Dropbox’s Customer Success Managers bring our customers a unique mix of technical and business acumen, an ability to influence decision makers and experience driving transformation programs. As a key driver for Dropbox’s rapid growth in the Enterprise market, Customer Success Managers bring the experience to work with the world’s leading companies as well as entrepreneurial attitude and drive.

Responsibilities

  • Drive license adoption and active usage within key accounts
  • Ensure renewal for key accounts by driving deployment and adoption
  • Generate opportunities for upsell and reference within key accounts
  • Be a trusted and knowledgeable advisor for customers’ IT and business leadership
  • Build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors
  • Manage and solve conflicts affecting the account
  • Coordinate, facilitate and operate across internal teams at Dropbox and external partners as the deployment & adoption lead for an account
  • Ensure timely and successful delivery of solutions according to customer needs and objectives
  • Communicate the progress of an account plan internally and externally
  • Forecast and track key deployment and adoption metrics 

Requirements

  • 7+ years for senior hire / 2+ years for junior hire of enterprise software or SaaS account management experience with a demonstrated track record of success 
  • Working knowledge of developing project plans and delivering technology driven business transformations
  • Outstanding communication skills with everyone from help-desk to end users to C-level executives
  • Successfully sold and/or managed technology software solutions into Fortune 1000 companies
  • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
  • Passionate about customer success and making life simpler with technology
  • Familiarity with sales cycles in competitive markets
  • Avid Dropbox user and a vocal technology evangelist

 

About Dropbox

Dropbox simplifies the way people work together. 500 million registered users around the world use Dropbox to work the way they want, on any device, wherever they go. With 150,000 businesses on Dropbox Business, we’re transforming everyday workflows and entire industries.

Want to learn more about Dropbox? Visit Dropbox's website.