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Senior Technical Solutions Specialist - Japan

Dropbox, Tokyo, Japan; Remote - APAC

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Role Description

As a Technical Solutions Specialist, you understand Dropbox products market fit and have detailed technical knowledge of the Dropbox product suite. You have a passion for understanding customer challenges and creatively building solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level. This position supports all Dropbox products, all RTMs, and full sales cycle (solution discovery, multi-product selling, technical enablement, deployment, etc.).

Responsibilities

  • Support the Direct Sales and Channel teams with deep technical solution expertise of Dropbox Products and Add-ons (including our third-party integrations), and how technical solutions are managed and secured
  • Manage the technical relationship with Dropbox partners and customers including objection handling, roadmaps, migration strategies, customer demos, pilots and proof-of-concept work
  • Ensure a smooth transition of deals from presales to our postsales Customer Success / Channel teams
  • Provide a critical voice of the customer back to leadership and Dropbox Product teams
  • Conduct technical solution enablement and training to Sales Representatives, Account Managers, Service Delivery Partners (ex: Vendor Partners & Channel Partners)
  • Develop tailored workflows and novel solutions emphasising a value-based selling approach
  • Respond to technical questions in RFIs and RFPs
  • Travel to customer sites, conferences and other related events

Requirements

  • Prior experience as a Sales Engineer or Professional Services Solutions Consultant
  • Technical expertise in SaaS applications, collaboration/productivity software, integrations with on-prem/cloud-hosted applications natively and through a REST API
  • Ability to create technical content suitable for a variety of audiences (IT Admin, Developer, Manager, Executive, Business Decision Maker) and formats (oral, written, presentation and video)
  • Prior experience with CRM systems
  • Knowledge of workplace transformation trends 
  • Fluency of Japanese (Writing, Reading and Speaking)
  • Excellent business level of English (Writing, Reading and Speaking) as you will be working with colleagues globally
  • Eligibility to work in Japan
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About Dropbox

Dropbox simplifies the way people work together. 500 million registered users around the world use Dropbox to work the way they want, on any device, wherever they go. With 150,000 businesses on Dropbox Business, we’re transforming everyday workflows and entire industries.

Want to learn more about Dropbox? Visit Dropbox's website.