Oracle Cloud Support Analyst

Dropbox, San Francisco, CA

File hosting service

Role Description

As the Oracle Cloud Support Analyst, you will provide day-to-day system support for Oracle Cloud users. This position will be on the IT team and would work closely with cross-functional teams such as but not limited to Accounting, Tax, FP&A, Procurement, Legal and Security.


  • You will assist in maintaining and supporting Oracle Cloud Financials, Procurement and system integration troubleshooting
  • Provide day-to-day functional support and management of internal Oracle support tickets
  • Act as a liaison and foster positive relationships between business partners and IT team
  • You'll help bridge any system gap to solve functional and operational challenges using technology solutions
  • Perform ongoing system routine maintenance, performance tuning and user management
  • Resolve system issues by proposing feasible solutions and follow-through to efficient resolution
  • Manage service request tickets while handling escalations with Oracle
  • Evaluate system performance and make enhancement recommendations
  • Participate in coordinating work efforts to address new implementations, functionality enhancements, application updates and performance issues
  • You will be a key collaborator with technical development teams during sprint planning, system updates and upgrade cycles


  • B.S. Degree in Business Administration, Information Science or equivalent.
  • A minimum of 2-3 years support desk experience on Oracle EBS or Oracle Cloud is required
  • You have extensive ERP system administration experience with proficient functional knowledge on various Finance operations related to AP, AR, GL, Procurement, Consolidations, Fixed Assets, Reporting.
  • You're a problem-solver in identifying, diagnosing and resolving system bugs and troubleshooting problems reported by end users
  • You have previously participated in system upgrades, integrations and/or implementation activities
  • You've demonstrated the ability to follow-through on support tickets for effective resolution and escalation
  • You're a self-starter who sweats the details
  • Ability to work well in a team environment with minimal direct supervision
  • Ability to collaborate and gain consensus among multi-functional teams
  • Experience working in global enterprise company and software industry is preferred
  • Excellent documentation, presentation and communication skills

Benefits and Perks

  • 100% company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends and family
  • Wellness Reimbursement
  • Generous vacation policy
  • 10 company paid holidays
  • Volunteer time off 
  • Company sponsored tech talks (technology and other relevant professional topics)

About Dropbox

Dropbox simplifies the way people work together. 500 million registered users around the world use Dropbox to work the way they want, on any device, wherever they go. With 150,000 businesses on Dropbox Business, we’re transforming everyday workflows and entire industries.

Want to learn more about Dropbox? Visit https://www.dropbox.com/