Desktop Systems Engineer

DRW, Chicago

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DRW is a diversified, technology-led principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in markets around the world. As the markets have evolved over the past 25 years, so has DRW – growing to include real estate, cryptocurrencies, venture capital and several industry acquisitions. With more than 800 employees at our Chicago headquarters and six global offices, we work together to solve interesting problems and capture opportunities. It’s a place of high expectations, deep curiosity, and constant collaboration, with some of the smartest, most passionate people you will meet. 

Our Systems and Mobile Platforms team is the front line of support for all users across the firm.  We work with a wide range of the best technology available - - and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily.  The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved.   We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing.   Strong technical aptitude and a passion for technology are critical for success in the Desktop System Engineer role but initiative, strong analytics and drive are equally important.   

What you’ll be doing:

  • Providing end user support to employees in Chicago corporate office and exchange floors
  • Building, configuring and upgrading workstations, laptops and mobile devices
  • Troubleshooting, maintenance and upgrades of desktop managed servers
  • Executing user desk moves, adds and changes
  • User provisioning (user accounts, mobile devices, VPN, directory permissions)
  • Providing support on conference room technologies
  • Providing support on telecommunications technologies
  • Automation of repetitive system administration tasks
  • Evaluating and recommending new hardware and software technologies or solutions
  • Documenting support processes

What we’re looking for in this role:

  • Previous technical support experience, ideally 3+ years supporting desktops, mobile devices and networks in a corporate or consulting environment
  • Strong experience supporting Windows 7 and higher
  • Previous experience supporting Microsoft Office
  • Proven track record of excellent customer service
  • Passionate about technology
  • Highly motivated, self-starter who is eager to grow within our organization
  • Ability to manage projects independently

Bonus points for: 

  • Previous Mac OS or Linux support experience
  • Previous Windows Server and Active Directory support experience
  • Scripting or low level programming experience
  • SCCM/SMS and MDT experience
  • Previous mobile device management experience


About DRW

Our History DRW was founded by Don Wilson, who got his start trading on the floor of the Chicago Mercantile Exchange in the late 1980s. Every trader on the floor had a three letter acronym for identification—Don chose his initials, DRW, and the name stuck. Over the past 25 years, DRW has expanded globally while staying true to what has always set us apart…our ability to identify and capture opportunities by leveraging technology, research and risk management. Our Approach We characterize our trading activity as following three general approaches — Liquidity providing: making markets, buying and selling products every day, with execution on a trading floor, over the phone and electronically Risk taking: doing our homework, formulating a view and putting on a position. Some positions are held for a few days, some for a few months or even years. Latency sensitive: combining research and risk management with superior technology and execution Trading in any asset class might include just one of these or may bring together all three; it all depends on what we see as the right strategy in that market. Our knowledge of the markets, pricing and modeling skills, risk management, and leading technology work together to create liquidity, improve market efficiency, and capture opportunities. Our Culture DRW combines the best of both worlds: the opportunity and spirit of a startup and the stability of an established, experienced firm. Our employees work hard to solve interesting problems, and their results are rewarded. We value continuous learning—from our outcomes, from the environment and from each other. It’s a place of high expectations, deep curiosity, and constant collaboration, with some of the smartest, most passionate people you’ll meet.

Want to learn more about DRW? Visit DRW's website.