Uncubed
   

Customer Engagement Regional Manager (1 year contract)

EcoVadis, Delaware OH, US

Sustainability Ratings. Actionable Scorecards.

Duration: Full-Time


Position:

You will be employed by the Company as Regional Manager, Customer Engagement, Americas.

Mission: 

  • Promote end to end customer satisfaction and program success in the Region.

Role:

  • Manage daily operations & reporting for the Engagement Team members & ensure productivity and quality standards are met

    • The 10 engagement team members are based in North America (mainly in Toronto) and serve customers located in North, Central and South America. Team members are responsible for contacting a set of potential customers and addressing their many questions/concerns as they go through our 30 day assessment process, all while giving them an excellent EcoVadis experience.

  • Contribute to the profitable growth for EcoVadis, with different regional Business Unit leads to expand maturity in the market and to satisfy our customers
  • Lead by example and take an active role in coaching and training
  • Develop a comprehensive understanding of the customers in the Americas region. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits
  • Oversee the local recruiting process (screening, interviews, internal feedback, etc.)
  • Conduct quarterly reviews of employees as required and ensure the communication of expectations, results, and reporting is clear
  • Act as an escalation point for complex customer questions and provide proactive assistance as necessary to mitigate customer dissatisfaction
  • Work with internal & external stakeholders on projects to improve the customer experience and internal processes
  • Other duties as required, we are a fast growing and dynamic team and this requires flexibility from everyone to get involved and help get the job done!

  • Degree in a Business related discipline (Management, Business, Marketing) is preferred
  • 3-5 years working experience in a customer-facing role
  • 1-2 years management/supervisory experience 
  • Must be fluent in English. Proficiency in additional languages (Spanish, Portuguese) would be appreciated.
  • Exceptional communication skills (oral and written)
  • Demonstrated ability to work collaboratively with colleagues from multiple teams & locations to accomplish company goals
  • Ability to work under pressure and tight deadlines.
  • Demonstrate proficiency in G-Suite products, familiarity with SalesForce a plus
  • Ability to work well in an international start-up team environment.

  • 1 year contract (with a possibility of extension or permanent role)

In return for your expertise and energy, we offer:

A rare opportunity to get in and contribute meaningfully to a growing business: We have a solid foundation of over 450 global industry leaders as customers and 13 years of revenue growth, and yet only a few percent penetrated in our opportunity: the sky's the limit!

●        Exercise your initiative in an environment where your character as well as your ideas are valued

●        A career with a positive impact: Ultimately, we are striving to make the world more sustainable, and along the way you will develop or deepen your understanding of Sustainable Development and Sustainable Procurement

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

About EcoVadis

EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Backed by a powerful technology platform and a global team of domain experts, EcoVadis’ easy-to-use and actionable sustainability scorecards provide detailed insight into environmental, social and ethical risks across 190 purchasing categories and 150 countries.

Want to learn more about EcoVadis? Visit EcoVadis's website.