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Technical Writer

Ellation, San Francisco

Building Premium Video Experiences


Crunchyroll

Crunchyroll is the world's most popular anime brand. We’re an international business focused on creating both online and offline experiences for anime fans, through content (licensed, co-produced, and originals), merchandise, events, gaming, news, and more. 

About the Team

The Technical Documentation team sits in the heart of the engineering web. Every day, we work with engineers, product owners, and QA to create highly detailed documentation that educates, thrills, and enhances our Knowledge Sharing culture. We support front and back-end teams across multiple offices in multiple countries, all in the name of promoting and supporting the highest quality anime video streaming services. We also offer guidance and support to non-engineering teams across Ellation as well as to our sister-company, Rooster Teeth.

Location: San Francisco

Our headquarters is located in downtown San Francisco, where our group of cross-functional experts assemble to create experiences for Crunchyroll and VRV’s passionate communities.

About You:

Searching for a quick-witted technical writer with excellent Atlassian Confluence and technical documentation skills to join a growing team of passionate nerds and geeks. You would be documenting processes, runbooks, user guides, templates, and other types of documentation for platform services, applications, and other internal technical tools  as well as be an enthusiastic Confluence Advocate and administrator. This position involves collaborating with Engineering, QA, PMO, and Product teams to create documentation under tight deadlines. 

  • 3-5 years of professional technical writing experience
  • Exemplary attention to detail
  • Highly experienced in Atlassian ecosystem, especially Confluence and Jira
  • Able to communicate in explanatory and procedural styles for multiple audiences
  • Skilled at prioritization and multitasking
  • Ability to rely on limited knowledge and professional discretion to achieve goals
  • Passion for providing a great user experience
  • Unafraid to display technical writer nerdery
  • Takes initiative with minimal supervision

A day in the life of our Technical Writer:

  • Works under one other documentation specialist who will oversee documentation projects.
  • Gathers, analyzes, and composes information provided by subject matter experts (SME).
  • Conducts research and ensures the use of proper technical terminology.
  • Translates SME information into clear, readable documents and process maps to be used by users
  • Ensures consistency, clarity, and quality in and across all types of documentation.
  • Engages in formatting, editing, and quality assurance on their own work as well as the work of others.
  • Ensures documents are technically and mechanically accurate, and consistent with regard to clarity, flow, organization, completeness, and readability

Benefits and Perks: San Francisco Office

  • Competitive salary
  • Medical, dental, vision, STD, LTD, and life insurance
  • Health care and dependent care FSA
  • 401(k) plan with employer match
  • Employer paid commuter benefit
  • On-site gym, showers, yoga, and wellness classes
  • Support program for new parents
  • Catered lunch 4 days per week
  • Fun, passionate and skilled co-workers
  • Pet friendly - pet insurance and dog friendly office

Ellation

What’s with the name, Ellation? We’re all a cast of characters that get passion and strive to celebrate fandom in all its forms. So we’re building a collection of destinations (a constellation, if you will) that connect people with their passions. Each day, we work to achieve complete fan elation (our vision), starting with popular subscription-video-on-demand brands, Crunchyroll, Rooster Teeth, and VRV. Our team spans across San Francisco, Los Angeles, Austin, Chișinău, and Tokyo to develop the product, design, engineering, marketing, and content that brings our communities of fans together.

Crunchyroll

Crunchyroll is the world's most popular anime brand. We’re an international business focused on creating both online and offline experiences for anime fans, through content (licensed, co-produced, and originals), merchandise, events, gaming, news, and more.  

Rooster Teeth

Rooster Teeth is the entertainment company for gamers. A pioneer in digital entertainment, we’ve spent 16 years fostering a passionate worldwide community around original western-style anime, animation, podcasts, gaming personalities, and comedy content. Rooster Teeth’s diversified business encompasses subscription video, live events, merchandise, brand integrations, licensed studio productions, game development, and more.

VRV

VRV is a collection of fandom brands on a unified platform and includes Crunchyroll, Rooster Teeth, Viacom’s NickSplat, and more. Our community connects through immersive content experiences in a digitally-driven environment via bundled subscription, a la carte subscription, or ad-supported options.


We are an equal opportunity employer and value diversity at Ellation. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Ellation

ABOUT US We are lucky to love what we do; bringing great content to passionate audiences on the platforms that matter. We operate at the intersection of technology and media and are redefining the next wave of media interaction and consumption. We are product, design, engineering, marketing and content people looking to bring communities together, build sustainable business models for content creators and use technology to increase engagement and access to content globally. We are builders. We are fans. We are innovators. We are Ellation.

Want to learn more about Ellation? Visit Ellation's website.