Director, Sales Operations & Analysis

Emma Inc., Nashville, TN

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We’re looking for an experienced sales operations director with strong analytical and strategic chops to join our Sales Operations team to help develop and execute strategies that drive growth and improvements in the business. You'll collaborate with stakeholders across Emma (Sales, Services, Marketing, Finance, Customer Operations) to will work on complex problems, gain insight into the strategic and operational issues that impact the growth strategy of the leadership team and establish relationships with people across the entire company. You'll have executive-level visibility and a finger on the pulse of the overall business.

What will the Director of Sales Operation and Analysis at Emma do?

  • Responsible for the effectiveness and continual optimization of the sales process, from lead conversion to renewal
  • Ownership of sales planning and reporting, quota and territory calculations and management, and CRM data integrity to ensure reporting and metrics are accurate and reliable for consumption 
  • Provide sales metrics and reporting to the leadership team, ensuring sales reports are visible to the sales organization
  • Work closely with sales development and demand generation teams to optimize self-service and sales customer funnels
  • Provide analysis and findings for key business problems
  • Identify and prioritize the biggest points of leverage to drive the business forward, which will spawn new projects and opportunities
  • Own operations projects end-to-end that require you to scope & define your involvement, proposed impact, key stakeholders, dependencies, etc.
  • Communicate your findings and recommendations to all levels of management
  • Facilitate an organization of continuous process improvement

What does a strong candidate look like?

  • 5+ years of relevant experience: operating roles, consulting, finance, etc. 
  • SaaS experience, preferably marketing automation or digital marketing 
  • Strong analytical, management, team building and organization skills
  • Excellent financial skills to work on complex business issues in a structured manner
  • Ability to collaborate cross-functionally with multiple internal departments
  • Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
  • Strong communicator who can structure & present complex topics on the page or in person
  • High-energy, positive teammate that thrives in a cross-functional role

About Emma Inc.

Emma's powerful digital marketing platform makes it easy for teams of all sizes to create beautifully designed email campaigns that drive results. Identify who to target, automate your marketing programs and integrate with the technologies you use most to deliver more timely, personalized and effective communications. With award-winning thought leadership, friendly expert services and thoughtful product design, Emma helps marketers worldwide do their very best work.

Emma Inc.

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