Technical Services Lead

Emma Inc., Nashville, TN

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There’s no place like Emma. Competitive and fast-paced, yet friendly and full of personality, we’re dead set on becoming the very best at what we do.

We understand the impact that strong technical services can add to our business: increased revenue, decreased churn and vertical targeting through integrated services. So we’re looking for experienced software engineer with a proven track record in the agency or client services world who’s capable of working with customers to complete projects and occasionally identify and document requirements for potential integrations. You would also assist on multiple projects from idea to execution at the same time while providing the highest level of transparency. Sound good? Here are the specifics.


  • Serve as a technical point of contact for potential customers who require an integration with Emma to successfully market to their contacts.
  • Work with customers to understand their unique business challenges and initiatives.
  • Design and plan onboarding and implementation for complicated integrations (including estimates of time and resources).
  • Present a high-level overview of application architecture and integration capabilities.
  • Subject matter expert for the Emma API internally and externally.
  • Gather technical and business requirements and work with vendors and internal teams to implement and execute.
  • Share customer use-cases with Product.

Required Skills:

  • Familiarity with web development design languages, scripting tools and protocols such as HTML, XML, JavaScript, HTTP, CSS, XSLT, AJAX and JQuery
  • Familiarity with SOAP and REST APIsFamiliarity with client-side programming languages such as PHP, Ruby and Python
  • Familiarity with SaaS systems such as CRM, Content Management, POS/Commerce or Web Analytics
  • BA/BS (Business, Computer Information Systems or similar degree preferred) or equivalent experience with demonstrated proficiency
  • Strong ability to communicate complex business and technical concepts.
  • Ability to conceptualize and design sophisticated wireframes, workflows and diagrams
  • Experience in the digital marketing industry a plus
Haven’t mastered everything on that list? That’s ok. We heavily weigh potential, desire for learning and passion for contributing, so come join us!

This role is based in the fair and fabulous city of Nashville, with relocation an option for the right candidate. Emma offers competitive salaries, generous benefits and an enviable environment and culture, and the company is consistently named one of the best places to work. Our extremely talented, passionate, friendly group is looking to add yet another extremely talented, passionate, friendly colleague.

About Emma Inc.

Emma's powerful digital marketing platform makes it easy for teams of all sizes to create beautifully designed email campaigns that drive results. Identify who to target, automate your marketing programs and integrate with the technologies you use most to deliver more timely, personalized and effective communications. With award-winning thought leadership, friendly expert services and thoughtful product design, Emma helps marketers worldwide do their very best work.

Emma Inc.

Want to learn more about Emma Inc.? Visit Emma Inc.'s website.