Uncubed

Content Developer, Knowledge Base

Endurance International Group, Waltham, MA

A Company Built to (Em)Power


Responsibilities Include:

  • Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing
  • Create educational content that is accurate, high quality, engaging, and easy to understand
  • Use appropriate content format and delivery methods to best educate external and internal customers – written documentation, eLearning modules, user guides, etc.
  • Utilize images and graphical elements to supplement documentation
  • Project manage the content needs for specific products and services and ensure all deliverables are on time throughout the software development life cycle
  • Liaise with Product Owners to stay up to date with the latest products and features
  • Collaborate with stakeholders across the organization to create content that supports business initiatives
  • Contribute to content strategy discussions and planning to support short and long-term objectives and goals
  • Follow an editorial calendar and ensure deadlines are met
  • Monitor customers’ feedback, product goals and pain points to continually improve content
  • Be a champion for change; always pushing iterative improvement

Requirements:

  • Bachelor’s degree from an accredited college or university or equivalent work experience
  • Excellent technical and business writing skills
  • Exceptional attention to detail
  • Experience documenting processes and procedures
  • Project management skills
  • Deep product knowledge and understanding of common customer issues relating to the Constant Contact product
  • Basic technical knowledge of HTML and web publishing
  • Experience creating eLearning content is a plus
  • Good organizational and time-management skills
  • Experience working within an Agile methodology is a plus
  • Ability to manage multiple projects and responsibilities in a fast paced environment
  • Great interpersonal skills, proactive approach, and a positive attitude

About Endurance International Group

Founded in 1997, Endurance has grown into an international family of brands that provides small business owners with the tools they need to establish and build their web presence, get found in online search, and connect with customers through social media, email marketing, and more. At the heart of our technology is a commitment to (em)Powering small businesses and ensuring their success online. It’s what drives our 4,000+ employees every day. And it’s what ultimately changes the lives of our 5 million+ customers.

Want to learn more about Endurance International Group? Visit Endurance International Group's website.