Utility Operations Associate

EnerNOC, US - Boston, MA

EnerNOC: Changing the Way the World Uses Energy

EnerNOC has an immediate need for a Utility Operations Associate whose primary responsibility is to work with Utility Partners to order meter upgrades, and energy data, to support EnerNOC’s software and services. 

Key Responsibilities:

Provide exceptional service to our utility partners, commercial clients, and internal customers:

  • Work with utility contacts by email and phone to order meter upgrades and energy data
  • Work with internal stakeholders to prioritize and complete utility orders
  • Communicate timelines and statuses for open orders to internal stakeholders (aka “customers”)
  • Work with commercial customers as needed to collect billing information and forms as needed to fulfill orders
  • Develop and maintain strong relationships with internal stakeholders and utility contacts
  • Execute all work in accordance with our service level agreements
  • Work closely with the team members and managers to help prioritize and deliver continuous process improvements

Required Qualifications:

  • Positive, solutions-orientated attitude
  • Excellent customer service skills, including responsiveness in follow-up to communications with internal and external stakeholders
  • Great attention to detail and ability to follow through on assigned tasks
  • Outstanding written and verbal communication skills
  • Ability to manage high-throughput transactional activity calmly and effectively
  • Ability to meet time-sensitive deadlines and work in a fast paced environment
  • Proficiency with Microsoft Office, particularly Excel

Desired Qualifications:

  • 1-5 years of experience in customer service or working with utilities
  • BA/BS degree
  • Experience driving process improvement and developing performances metrics
  • Knowledge of statistics, programming, or other analytical discipline
  • Interest in the energy space and working with utilities
  • Self-starter with ability to identify important tasks and develop processes for completion

About EnerNOC

Who We Are EnerNOC is a team of mission-driven people who recognize that using a 20th century construct for managing energy doesn't fit today's global imperative to use energy better. We believe that energy intelligence software (EIS) will fundamentally change the way the world uses energy, giving our business customers more control over energy costs and the utilities that serve them the ability to forge deeper customer relationships.

Want to learn more about EnerNOC? Visit EnerNOC's website.