Customer Support Executive

EnerNOC, IN - Mumbai

EnerNOC: Changing the Way the World Uses Energy

The Customer Support Executive will be a part of UBM Operations team and will be working Monday to Friday in the day shift (rotational). The executive will have to provide general support to all Global UBM customers.

Responsibilities & Duties

  • Create and manage users logins on the system
  • Receive and manage incidents and queries 
  • Incident follow-up with the teams
  • Provide phone support for Customers with technical issues 
  • Carry out periodic reviews of users ID’s and inform relevant people in case of problems;
  • Electronic Bill conversion
  • When time permits, assist in other processing teams (specially data management and supplier calls)

Required Qualifications

  • Accounting degree
  • Electronic spreadsheet knowledge
  • Excellent written and verbal skills
  • Good logical and analytical skills
  • Immediate joiner
  • Local candidate


About EnerNOC

Who We Are EnerNOC is a team of mission-driven people who recognize that using a 20th century construct for managing energy doesn't fit today's global imperative to use energy better. We believe that energy intelligence software (EIS) will fundamentally change the way the world uses energy, giving our business customers more control over energy costs and the utilities that serve them the ability to forge deeper customer relationships.

Want to learn more about EnerNOC? Visit EnerNOC's website.