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Customer Marketing Manager

EnerNOC, US - Boston, MA

EnerNOC: Changing the Way the World Uses Energy


EnerNOC has an immediate need for a Customer Marketing Manager to join our world-class Marketing organization. The Customer Marketing Manager is responsible for delighting customers with engaging communication throughout the customer lifecycle, ensuring their satisfaction, while driving renewals, cross-sells and up-sells. The ideal candidate will possess creativity and excellent research, writing, and analytical skills.

Key Responsibilities:

  • Designing regionally-tailored, strategic marketing initiatives to promote margin retention, renewals, and cross-sell opportunities
  • Setting a clear strategic plan to align sales, marketing and communications
  • Identifying core strategic imperatives to inform the design, development and execution of campaigns using various marketing mechanisms (webinars, emails, events, etc.) to achieve regional sales and account management goals
  • Acting as a knowledgeable and vocal EnerNOC champion for customer needs
  • Evangelizing new ideas and approaches within the broader organization, particularly to the executive suite and across the go-to-market teams
  • Developing insightful analyses into market trends and identifying opportunities for EnerNOC with existing customers
  • Spearheading Customer Communications Taskforce focused on ensuring consistency and quality across all customer-facing operational communications to drive customer satisfaction
  • Building strong relationships within the marketing organization, as well as across regional sales and operations teams
  • Developing customer and prospect knowledge through analyses of market, competitive, and industry developments
  • Tracking progress against goals, identifying issues, and recommending and executing on solutions for improvement
  • Performing other duties as required

 Required Qualifications:

  • Minimum of B.A. or B.S. Degree required
  • A minimum of 5 years work experience in B2B marketing, or related field

 Desired Qualifications:

  • Creativity and desire to find and create attractive business opportunities
  • Confidence, initiative, and good listening skills
  • Ability to rely on experience and judgment to plan and accomplish goals
  • High standards for producing quality work
  • Facility in using Salesforce.com and Microsoft Excel to conduct analyses and track progress
  • Flexibility in being able to respond to changing needs and opportunities
  • Ability to establish credibility with customers, market influencers, management, and account managers
  • Ability to work well on a team in a rapidly growing business
  • A proactive and energetic attitude
  • Ability to understand and explain sophisticated concepts and technologies clearly and concisely
  • Desire to create change in the world while having fun doing it

About EnerNOC

Who We Are EnerNOC is a team of mission-driven people who recognize that using a 20th century construct for managing energy doesn't fit today's global imperative to use energy better. We believe that energy intelligence software (EIS) will fundamentally change the way the world uses energy, giving our business customers more control over energy costs and the utilities that serve them the ability to forge deeper customer relationships.

Want to learn more about EnerNOC? Visit EnerNOC's website.