Customer Support Operator - UK
Enjoy, London, England
See jobs at Enjoy
Enjoy is pioneering the next generation of Retail - Mobile Stores - by bringing the best of the store to the customer, in as fast as 3 hours.Enjoy partners with premium brands to hand-deliver experiences to customers through an integrated platform, local logistics model and highly-trained Experts that help each customer get the most out of their new product, right from the start.
Enjoy is a fast-growing startup, currently operating in 14 UK markets, Canada and 50+ US markets.
We’re a mission-driven organisation focused on bringing joy to people’s lives while creating great jobs for a digital world. This requires a spirit of winning together and a strong growth mindset. We value people who choose kindness and are obsessed with delivering amazing experiences.
Enjoy is founded and led by Ron Johnson, former head of Apple Retail, along with an executive team from leading retail, technology, and design organisations, including: Apple, Facebook, BT, Tesla, and Amazon.
We are currently looking to secure additional talent to join our Support team in Central London.
Our Support Culture.
Our Support Experts are the the backbone of the Enjoy business. They’re unique in that they serve both internal Experts and external customers. They help provide the quality experiences that keep our customers happy across all forms of communication (phone, email, chat, text.) They also work with our scheduling and logistics teams to ensure our Experts can deliver special moments with their Enjoyers. Finally, their insights help inform company decisions and put simply, the business does not operate without the Support team.
Your work will help to ensure we can operate and grow our business seamlessly and flawlessly. You’ll learn every aspect of our business and your knowledge will be called upon frequently to resolve issues and to help create 5-star experiences for our Enjoyers.
What You’ll Be Doing.
- Build a comprehensive understanding of Enjoy’s products, policies & processes.
- Develop deep knowledge surrounding the tools necessary to perform your work.
- Be the “go to” for your areas of expertise.
- Support our Field Experts with your knowledge in real time by responding to their inbound chats, phone calls and emails.
- Deliver 5-star service to our Enjoyers via email, chat & phone.
- Help improve processes & tools for the Support team with your expertise.
- Share insights with the Field Operations team and the company to help inform the way we do business.
- You have prior experience in customer support or other service work.
- You can adapt to a flexible schedule which may require work on evenings and weekends.
- You can amass a wide knowledge base about a variety of products, processes & policies quickly.
- You can learn how to use multiple CRM tools effectively to help support our Enjoyers and our Experts.
- You are able to work with multiple teams to achieve a goal.
- You enjoy problem-solving and finding root causes to complex issues.
- Your written and verbal communication embody the 5-star experience we look to deliver.
- You have empathy for the people you support and can stand up for what you believe to be right for our business.
About us Welcome to a new kind of delivery experience. Enjoy offers same-day delivery with personalized setup of today’s best tech products. To bring this to life, we employ incredibly friendly and smart Experts, who are great with tech and even better with people. Our Experts deliver, set up and explain products to customers, all on the same day they order them. And best of all, this is 100% free. Enjoy is founded and led by Ron Johnson, former head of Apple Retail and an executive team from leading retail, technology and design organizations like Apple, Facebook, Amazon and Victoria’s Secret, to name a few.