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Customer Experience Specialist - Minneapolis

Enjoy, Minneapolis, MN

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About Enjoy.

Enjoy is the next generation of the retail store. Our highly-trained and friendly experts bring the store to you. We offer same-day delivery with help and setup of today’s premiere technology products that is free to users. Last year we doubled the markets we serve for a total of 16 with more to come this year including international expansion.

We are helping today’s premiere companies navigate the rapid shift from offline to online commerce by offering same-day delivery speed with a smile for their consumers. We believe that speed matters but the experience is what allows Enjoy to deliver outstanding value for consumers and partners which include some of the world’s largest consumer electronics and telecom carriers.

Enjoy is founded and led by Ron Johnson, former head of Apple Retail, and an executive team from leading retail, technology and design organizations like Apple, Facebook and Amazon, to name a few.

About the Role.

At Enjoy our Customer Experience Specialists are known as Experts and Experts are the heart and soul of Enjoy. To be an Expert, you can’t just deliver products. You have to deliver awesome. You’ll provide personalized experiences to customers with a variety of products and solutions designed to enrich and improve their lives.

We serve our customers from 10am to 8pm, seven days a week. Experts work 10 hour shifts, 4 days per week.

Responsibilities.

  • Deliver high quality experiences with all Enjoy-supported products
  • Communicate with customers to establish clear goals and expectations for each experience
  • Develop deep connections with your fellow teammates in market and HQ
  • Enrich and improve customers’ lives by offering personalized solutions in every experience
  • Identify successes, opportunities, and obstacles and provide feedback on a regular basis
  • Participate in daily team meetings
  • Log each customer experience accurately and timely
  • Organize tasks in line with company priorities and complete them efficiently and on time

About You.

  • Obsessed with providing the best customer experience  and continually improving
  • Self motivated and resourceful
  • Convey messages and ideas concisely and effectively with professionalism
  • Establish rapport with others and cultivate relationships easily

Qualifications.

  • Prior experience in a customer service role
  • Ability to work evenings and weekends
  • Valid driver's license and clean driving record with at least 1 year of driving experience
  • Must be at least 21 years of age

 

#LI-ENJOY #ZR

About Enjoy

About us Welcome to a new kind of delivery experience. Enjoy offers same-day delivery with personalized setup of today’s best tech products. To bring this to life, we employ incredibly friendly and smart Experts, who are great with tech and even better with people. Our Experts deliver, set up and explain products to customers, all on the same day they order them. And best of all, this is 100% free. Enjoy is founded and led by Ron Johnson, former head of Apple Retail and an executive team from leading retail, technology and design organizations like Apple, Facebook, Amazon and Victoria’s Secret, to name a few.

Want to learn more about Enjoy? Visit Enjoy's website.