Uncubed

Quality Manager (Tokyo)

Essential Products, Japan

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Essential Products is a new type of company focused on creating consumer technology products for the 21st century.

The Customer Service Quality Manager for Japan will be the interface between Essential and our Carriers, as well as our Repair sites in Japan. This position’s responsibilities include all Customer escalations, and owning all return and field issues. Additionally, this person will manage Quality at our repair sites and host site audits.    

Responsibilities

  • Interface between our Customers’ Service division and Essential
  • Own and manage repair site quality
  • Support repair site setup, auditing and escalations
  • Work with our carrier on field and repair site quality improvement initiatives
  • Own all Japan Quality reporting
  • Chair weekly Carrier, repair site and US HQ meetings
  • Works cross functionally with US and China-based resources in Operations, Product Engineering, Product Logistics, Customer Service, Factory and Quality.

Qualifications

  • 5-10 years of quality management in operations, supplier quality or customer service
  • Able to work independently and be self- motivated
  • Microsoft Office and Google Docs experience
  • Excellent analytical and troubleshooting skills 
  • Strong verbal and written communication skills in both English and Japanese
  • Mobile Device or Consumer experience required
  • Japan Carrier experience a plus


Founded by Andy Rubin, co-founder of Android, the world's most widely used operating system, Essential Products is headquartered in Palo Alto, California. For more information, please visit www.essential.com.

All your information will be kept confidential according to EEO guidelines.

About Essential Products

About us Introducing Essential. Essential Products is a new type of company focused on creating consumer technology products for the 21st century. Founded by Andy Rubin, co-founder of Android, the world's most widely used operating system, Essential Products is headquartered in Palo Alto, California. For more information, please visit www.essential.com.

Want to learn more about Essential Products? Visit Essential Products's website.