Sr. Manager, HR Systems & Operations

Eventbrite, San Francisco, California

Online ticketing and registration

Over the past 10 years, the Eventbrite team has grown from a small but mighty group in San Francisco to a global community of 600+ employees in over 10 countries. We are scaling our People Operations team to support our domestic and international expansion, and continue our investment in our #1 asset: our people (our “Britelings”).

As a Senior Manager of HR Systems & Operations, you will focus on driving People-oriented initiatives, programs, processes and tools to ensure scalability and efficiency.  You will ensure HRIS and data integrity, and manage a team who oversees HR systems and operations.  You are super process-oriented, love to drive change within an organization, and thrive in a fast-paced environment.  

Eventbrite’s People Operations team is dedicated to creating and delivering an exceptional Briteling experience at every stage of the employee lifecycle with efficient and seamless people processes, policies, systems, and programs. We strive to remove barriers and provide the tools needed to help our Britelings develop and thrive. We’ve built a team culture that is unparalleled and we’re committed to elevating our own bar of excellence.

We are looking for a Sr. Manager, HR Systems & Operations to help support our Britelings and drive operational efficiency. You will be part of our larger Briteling Experience function which includes: Business Partners, People Operations, Recruiting, and Facilities. You will partner with cross functional teams from Payroll, Accounting, IT, Recruiting, and Business Partners. Eventbrite uses Workday as our core HRIS and HCM solution. This is a great opportunity for someone with Workday experience to use his/her broad HR experience in systems and project management to continuously improve our technology solutions and operations.


HR Systems and Operations

  • Optimize the use of HR tools, drive HR process optimization and standardization while balancing the business need for flexibility.
  • Be responsible for leading data management and onboarding/offboarding tasks including data entry.  Accountable for data integrity of our HR systems. Proactively maintain Workday data integrity through audits and queries.
  • Help establish and execute timely Workday data processing and processes related to job requisitions, new hires, transfers, terminations, promotions, and compensation changes.
  • Ensure HR systems and process compliance. Proactively provide continuous needs analysis and business recommendations to drive needed change in support of international HR operations strategy.
  • Serve as lead technical subject matter expert and “super user” for HR systems applications and practices.
  • Lead global people operations systems roadmap and self-service strategy to support long-term and service delivery goals.
  • Partner closely with FP&A and serve as HR lead on improving headcount management and workforce planning processes and systems.
  • Provide training for HR staff to ensure Workday user fluency for HR related processes including compensation cycles and benefits open enrollment.
  • Partner closely with the broader HR team and Business Partners in program delivery and other projects as assigned.
  • Coach and mentor team members, playing an active role in developing expertise.

HR Reporting and Analytics

  • Build a metrics driven organization. Lead the development of the HR reporting and analytics function to support effective decision making and business needs. Develop key operational metrics and dashboards for the team and monitor key performance metric scores.
  • Partner closely with other internal functions (Finance, Recruiting, Legal and IT) and vendors to provide data and services that will ensure optimal performance to the HR team and our employees.


  • 8+ years of progressive experience in HR, with significant concentration in HRIS (Workday), HR systems and HR operations.
  • Ability to influence, engage, and partner closely with appropriate business partners across all levels of the organization.
  • Excellent oral and written communication and analytical skills. Strong interpersonal skills and collaborative work style.
  • Ability to manage confidential information in a professional manner.
  • Demonstrated ability to manage through ambiguity and competing priorities.
  • Strong organizational and time management skills.
  • Can-do, make it happen attitude.
  • Open to giving and receiving feedback.
  • Self-starter and operational problem solver.
  • Ability to create simple, scalable processes.
  • BA or BS degree.


  • Experience implementing impactful HR Analytics
  • Global HR experience
  • Proficient in Excel, Word, Powerpoint
Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team. 


Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

FLSA Status: exempt

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

About Eventbrite

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.

Want to learn more about Eventbrite? Visit https://www.eventbrite.com/