Customer Success Manager, China

Evernote, Beijing, China

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Customer Success Manager
Beijing, China
  • Analyse customer profiles by segment and work out working strategy and execution plan to enable customer success
  • Effectively plan and deploy successful customer on-boarding, and increase MAU /DAU through high-quality customer interaction.
  • Systematically maintain long-term client relationship and take charge of renewal deals closing to address high customer retention rate and manage churn rate as low as possible.
  • Develop more upsell opportunities among existing business accounts, based on understanding in customer pain points and value-added selling solutions.
  • Work closely with customer support team to resolve daily customer complaints or issues and ensure reasonable SLA to achieve high customer satisfaction.
  • 5 years above B2B sales experiences in SMB / middle market
  • Sales background in internet industry for SaaS product would be a good plus.
  • A team player with exceptional communication and consultative skills. Able to effectively communicate with C-level executives and line of business representatives
  • An Evernote (YinXiangBiJi) user and evangelist
  • Excellent customer relations and negotiation skills
  • A track record of consistent success in the past
  • Analyze and develop strategies to increase account-level usage metrics
  • Maintain a deep understanding of YinXiangBiJi products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
  • Bachelor's degree or above

About Evernote

Evernote transforms the way you work. We design products that fuel inspiration for your projects, from start to finish. With Evernote, collect and organize material that molds your work. Easily find everything when you need it, from handwritten notes to photos. As your project takes shape, present it to colleagues. Turn notes into a beautiful presentation you can display in a screen-friendly format. Our goal is to make you work smarter. Our job is to make sure you get there.

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