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Customer Success Manager - East/Central (Open to U.S. Remote)

Exabeam, Dallas, TX

Security Intelligence


Exabeam is a global cybersecurity leader that adds intelligence to every IT and security stack. We are reinventing the way security teams use analytics and automation to solve threat detection, investigation, and response (TDIR), from common security threats to the most critical that are difficult to identify. The Exabeam Security Management Platform is a comprehensive cloud-delivered solution that leverages machine learning and automation using a prescriptive, outcomes-based approach to TDIR. It is designed and built to help security teams detect external threats, compromised users and malicious adversaries, minimize false positives, and make security success the norm. For more information, visit www.exabeam.com.

The Customer Success Manager (CSM) is responsible for developing and expanding customer relationships that promote successful adoption, retention, and loyalty leading to a successful renewal and a world class customer experience.  The ideal candidate has the ability to build strong relationships with influencers and decision makers, strong project management skills, and the tenacity and proactiveness to drive desired outcomes for our customers. This is a 100% remote role supporting both Central and Eastern US territory customers, so ability to work in both time zones is required.

Responsibilities:

  • Owner of customer's overall success with the Exabeam platform, including their subscription renewal and expansion of their usage
  • Promote best practices and usage of Exabeam's products
  • Promote the maximum value of customer's investment in Exabeam, including full utilization of customer licenses, and collaborating with sales teams to ensure growth attainment and increased footprint
  • Partner with Sales, Engineering, Cloud Operations, Support, and Professional Services in a collaborative manner, with the goal of improving the customer experience and operating more efficiently as a company
  • Manage customer escalations to ensure the highest level of customer satisfaction
  • Prepare and deliver Quarterly Business Reviews (QBRs) with customer to review overall health of the account and adoption of the Exabeam platform; and
  • Perform trend analysis on both customer raised and internally identified issues, drive other organizations to develop a problem resolution

Qualifications:

  • 3-5+ years experience in software, SaaS, or IT/management consulting role (security domain experience preferred, not required)
  • Bachelor’s degree in a technical or business field or relevant experience
  • Proven ability to pick up new products quickly
  • Prior experience owning customer lifecycle adoption, renewal/expansion, or escalation customer management in the enterprise space
  • Experience with Salesforce or other CRM tools (Gainsight a plus!)
  • Ability to travel (up to 20-25%) across the region to visit customers
Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter.

About Exabeam

Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines a data lake for unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products. The result is the first modern security intelligence solution that delivers where legacy security information and event management (SIEM) vendors have failed. Built by seasoned security and enterprise IT veterans from Imperva, ArcSight, and Sumo Logic, Exabeam is headquartered in San Mateo, California. Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Aspect Ventures, Icon Ventures, and investor Shlomo Kramer. Follow us on Facebook, Twitter, and LinkedIn.

Exabeam

Want to learn more about Exabeam? Visit Exabeam's website.