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Tech - Client Delivery

Exiger, Singapore

RISK. REWARD.


The Client Delivery team acts as a liaison between the new client and internal departments including the product team, Exiger Advisory and Exiger Diligence. The Client Delivery team is held accountable for the successful transition of the new account through the implementation process. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Insight 3PM and DDIQ, our Exiger Tech offerings, are successfully helping clients manage and identify risks. Additionally, this position is responsible for driving results with clients, with the goal of increasing their satisfaction and retention. The ideal candidate must have excellent account management skills and be client-focused with the understanding that the client's best interests are served through smooth, seamless service deliver

Key Responsibilities

  • Manage multiple client implementations simultaneously
  • Lead clients through all aspects of implementation including planning, customer setup policies and rules, system configuration (non-technical), client roles and credentials
  • Act as liaison/facilitator across and between the client and Exiger stakeholders to resolve implementation issues as necessary to meet client's needs and go-live timeline requirements
  • Deliver excellent client service to achieve client satisfaction as defined by Exiger standards and reference activity
  • Serves as client advocate within Insight 3PM to identify and resolve or escalate product/service issues, detracting from an optimal client implementation experience, as needed
  • Train customer contacts on features and functionality of Insight 3PM products such as DDIQ and Insight 3PM risk rating system
  • Effectively transition the client in a timely manner to the assigned client services team
  • Ensure implementation success defined as on-time and with a high degree of client satisfaction
  • Provide timely and accurate reporting on implementation status both internally and with appropriate client contacts
  • Maintain a thorough knowledge of Exiger’s core products, services and strategic services
  • Manage client terminations, as required
  • Other projects and responsibilities may be added at the manager's discretion 

Product Responsibilities

  • Approximately 20% of the position’s utilization will be dedicated to assisting the Exiger product team with product related activities such as writing JIRA tickets, writing and creating product specifications, and creating product mock-ups.

Knowledge & Skills

  • Knowledge of third party due diligence, public records and DDIQ
  • Strong account management
  • Ability to communicate with employees at all levels of the organization 
  • Excellent interpersonal skills 
  • Excellent presentation and facilitation skills 
  • Strong organization and time management skills 
  • A demonstrated commitment to high professional ethical standards and a diverse workplace 
  • Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities 
  • Demonstrated strength in issue management and customer relationship skills Proficient in Microsoft Office Suite
  • Training Requirements (licenses, programs, or certificates): A professional certification (PMP or CAPM) highly desired 

Professional Experience Required

  • Minimum three years of experience in project management and implementations
  • Experience with compliance, risk management or due diligence
  • Consulting experience preferred
  • Experience interfacing with a company's sales organization 
  • Bachelor's degree required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

About Exiger

Never before has the balance between business opportunity and regulatory risk been so tenuous. Exiger addresses this challenge head-on by developing sustainable compliance programs that meet today’s strict regulatory requirements while acknowledging that businesses cannot afford to play it safe. In a world where the fastest path to driving shareholder value is to expand into developing – often high-risk – economies, Exiger helps financial institutions, multinational corporations, and governmental agencies pursue their strategic goals with the confidence that regulatory change will not alter their course.Exiger was formed by a group of leading authorities on financial crimes compliance to solve some of the most complex problems confronting business today. The firm arms financial institutions and multinational corporations with the practical expertise and tools they need to prevent breaches in compliance, respond to risk intelligence, remediate gaps and monitor ongoing business activities.Initially launched to lead the court-appointed Monitorship of HSBC – the most comprehensive Monitoring assignment ever awarded by the Department of Justice – Exiger is entrusted with evaluating the effectiveness of internal compliance controls used by the $2.7 trillion banking institution across approximately 6,000 offices operating in nearly 70 countries around the world.In addition to its Monitorship work, Exiger guides a wide range of clients around the world through the process of managing the worst-case scenario compliance challenges and implementing the programs they need to prevent them in the future.

Exiger

Want to learn more about Exiger? Visit Exiger's website.