Favor Care is a key part of the Favor experience. When things don’t go exactly according to plan, we step in and make sure the customer has an excellent experience. Favor Care is open 21 hours a day to support both Runners and customers in all our markets, providing support across multiple channels (phone, sms, email, social).
The Favor Care Lead will lead the day-to-day operations of the team, focusing on the weekends and evenings. You will become an expert in all things Favor and help to mentor others while providing suggestions to improve the team. You will also provide operational advice to make sure our markets are always running like well-oiled machines. We are looking for someone who is empathetic and passionate about providing a great experience while motivating others to be successful in their roles.
Help to hire, train, manage, and develop others
Innovate and manage change in process and communication
Willing to roll up your sleeves and work alongside your team resolving customer issues
Work with other departments to solve complex customer, Runner, and operational issues
Hold team accountable to metrics
Advocate for improving the customer experience
You have 2 - 4 years experience managing a high performing support team
You are able to work between the hours of 7 am - 3 am, 7 days a week
You have a strong attention to detail and are able to spot developing issues quickly
You have strong verbal and written communication skills
You handle stressful situations while properly prioritizing work
You are a self-starter with startup mindset
You work hard to achieve and exceed set targets
You are an innovative thinker with the ability to look for opportunities to optimize team process and operations
Familiarity with Zendesk a plus
BS degree required
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Favor is the easiest way to get anything you want in your city delivered to your door in under an hour. Whether it’s lunch at the office, groceries for home or those errands you just don’t have time for — your personal assistant (we call them Runners) can deliver it in just a few taps.
Favor currently operates in 15 cities across Texas.